Senior IT Service Manager
| Posting date: | 09 July 2025 |
|---|---|
| Salary: | £42,848 to £46,631 per year |
| Hours: | Full time |
| Closing date: | 20 July 2025 |
| Location: | Southampton |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 414623/1 |
Summary
Have you got experience of operational IT management, including ITIL competency in standard practices (Incident Management, Service Request Management, Problem Management and Change Management)?
If so, we’d love to hear from you!
The Maritime and Coastguard Agency (MCA) implements the government’s maritime safety policy in the United Kingdom and works to prevent the loss of life and occurrence of pollution on the coast and at sea.
Safer lives. Safer Ships. Cleaner Seas.
Our vision is to be a world-leading organisation, accelerating the transition to sustainable shipping with non-negotiable safety standards. We put our people, our customers and our planet at the heart of everything we do.
Joining our department comes with many benefits, including:
- Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday.
- Flexible working options where we encourage a great work-life balance.
Read more in the Benefits section below!
Find out more about what it's like working at the MCA here: Maritime and Coastguard Agency - Department for Transport Careers
Senior Service Managers are responsible for managing the delivery of services for Information Technology (IT), and interfacing with teams from IT Service Operations. They ensure the smooth operation of IT systems, manage service levels, and maintain strong relationships with stakeholders.
You will work within the Service Management function to ensure that Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) are adhered to for both external and internal teams to expected standards.
You will also oversee IT Service Managers, and liaise with all other IT service functions to ensure that services are maintained. They oversee the day-to-day operation of solutions, platforms, and services, assisting with the testing and deployment of releases, as well as delivering new functionality required by the business while protecting the integrity of existing services.
Your responsibilities will include, but aren’t limited to:
- Working and communicating effectively with business representatives across MCA to ensure services are delivered according to their expectations.
- Managing service levels and contracts.
- Management of budgets, supplier development plans and dispute resolution.
- Service delivery of applications across MCA.
- Delivering continuous service improvements and innovation for all live services.
- Responsible for securing funding for delivery through a business case.
- Reporting performance quality measures and ensuring they meet good practice and standards.
- Responsible for the relationship management and ongoing management of digital, data and technology external suppliers including management of supplier performance through regular service reviews.
For further information on the role, please read the attached role profile, Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
Proud member of the Disability Confident employer scheme