Ecommerce Customer Service Advisor
| Posting date: | 14 February 2025 |
|---|---|
| Salary: | £22,308 per year |
| Hours: | Full time |
| Closing date: | 16 March 2025 |
| Location: | ST4 |
| Remote working: | On-site only |
| Company: | KPI RECRUITING LTD |
| Job type: | Permanent |
| Job reference: | 68910-30266 |
Summary
Ecommerce Customer Service Advisor
Location: Fenton
Hours: Monday to Friday, 37.5 hours
Salary: £22,308 per annum
The role:
Are you passionate about delivering exceptional customer service in the fast-paced world of e-commerce? We're collaborating with our well known client in the search for a detail-oriented, motivated individual to join their team as an Ecommerce Customer Service Advisor.
Main duties:
Respond to customer inquiries via email, addressing both pre-sale and post-sale questions
Develop strong rapport with customers to assist with inquiries related to trade orders, product availability, stock information, tracking deliveries, and returns
Take full responsibility for customer service requests, collaborating with various departments as needed
Process customer orders promptly to ensure efficient picking and packing by warehouse staff
Identify opportunities to enhance processes that will boost sales, improve brand loyalty, and elevate the overall customer service experience
Perform general administrative tasks as required
Requirements:
Excellent written communication skills with a strong attention to detail.
A proactive approach to expanding personal knowledge and skills.
Capable of working independently as well as collaborating effectively within a team.
Highly resourceful and well-organized, with strong prioritization skills.
Able to work efficiently under pressure and adapt to changing situations.
Interested? Call Meg on 01782 712230 or email MegW@kpir.co.uk
INDCOM