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DBS Head of Central Ops & Operational Management Team
| Posting date: | 13 February 2025 |
|---|---|
| Salary: | £70,540 per year, pro rata |
| Additional salary information: | A Civil Service Pension with an employer contribution of 28.97% |
| Hours: | Full time |
| Closing date: | 18 February 2025 |
| Location: | Blackpool, Lancashire |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Ministry of Defence |
| Job type: | Permanent |
| Job reference: | 389212 |
Summary
The Hd Central Ops & Operational Management Team is responsible for the following:
Operational Delivery front line services to customers by maintaining/improving KPI’s or internal operational targets within the following areas:
Enquiry Centres: National Security Vetting, Finance, Contracting Purchasing & Finance, Information Technology Management Services (front line), Civilian Personnel, Veterans Helpline
Document Management – National Security Vetting, Finance, Veterans, Civilian Personnel
Operational Management Team – Contracts, Training, Finance & Governance
Defence Afghan Relocation and Resettlement – three teams – Eligibility Team, Enquiry Cell (Information Services), Compensation 1 Team
Any Operational Delivery support as required.
Delivery of a continuous improvement environment, and ensuring staff have the right skills and processes in place to enable them to complete the role.
Supporting the migration of new business into Defence Business Services
Overall budget responsibility for Central Ops & Operational Management Team.
Implementation activity for a range of substantial change initiatives impacting organisation structure, infrastructure, processes and technology.
Develop and deliver supporting communications for both customers and staff
Strategy development
Develop and lead the execution of inter-linking supporting strategies for building customer service excellence within Defence Business Services & the wider Ministry of Defence.
Business development
Identify business development initiatives from within and outside the Ministry of Defence to ensure growth, ensuring new opportunities are appropriately assessed
Lead the implementation of new business opportunities
Championing of customers
Act as a customer advocate and champion
Provide Customer Service Operations Subject Matter Expert expertise across all Defence Business Services to ensure the service offering is in line with industry and shared service best practice and the customer service strategy
Pro-actively input into business solutions from across Defence Business Services at the initial concept and design stages to ensure that the associated customer journey is customer focused
Operational delivery
Formally monitor and report upon all transformation changes to operations
Set-up and establish revised effective relationship management with internal and external stakeholders and colleagues to enable successful operational delivery.
Provide line management support for the staff member/s responsible for the day-to-day delivery of the DBS operations ensuring that all Service Level Agreements and metrics are delivered per contractual and operational commitments
Accreditations
Understand requirements for professional accreditation (Enquiry Centre) and develop and implement a plan to secure accreditation
Operational Delivery front line services to customers by maintaining/improving KPI’s or internal operational targets within the following areas:
Enquiry Centres: National Security Vetting, Finance, Contracting Purchasing & Finance, Information Technology Management Services (front line), Civilian Personnel, Veterans Helpline
Document Management – National Security Vetting, Finance, Veterans, Civilian Personnel
Operational Management Team – Contracts, Training, Finance & Governance
Defence Afghan Relocation and Resettlement – three teams – Eligibility Team, Enquiry Cell (Information Services), Compensation 1 Team
Any Operational Delivery support as required.
Delivery of a continuous improvement environment, and ensuring staff have the right skills and processes in place to enable them to complete the role.
Supporting the migration of new business into Defence Business Services
Overall budget responsibility for Central Ops & Operational Management Team.
Implementation activity for a range of substantial change initiatives impacting organisation structure, infrastructure, processes and technology.
Develop and deliver supporting communications for both customers and staff
Strategy development
Develop and lead the execution of inter-linking supporting strategies for building customer service excellence within Defence Business Services & the wider Ministry of Defence.
Business development
Identify business development initiatives from within and outside the Ministry of Defence to ensure growth, ensuring new opportunities are appropriately assessed
Lead the implementation of new business opportunities
Championing of customers
Act as a customer advocate and champion
Provide Customer Service Operations Subject Matter Expert expertise across all Defence Business Services to ensure the service offering is in line with industry and shared service best practice and the customer service strategy
Pro-actively input into business solutions from across Defence Business Services at the initial concept and design stages to ensure that the associated customer journey is customer focused
Operational delivery
Formally monitor and report upon all transformation changes to operations
Set-up and establish revised effective relationship management with internal and external stakeholders and colleagues to enable successful operational delivery.
Provide line management support for the staff member/s responsible for the day-to-day delivery of the DBS operations ensuring that all Service Level Agreements and metrics are delivered per contractual and operational commitments
Accreditations
Understand requirements for professional accreditation (Enquiry Centre) and develop and implement a plan to secure accreditation