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Helpdesk Analyst and Administrator
| Dyddiad hysbysebu: | 12 Chwefror 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £25,928 - £29,815 |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 26 Chwefror 2025 |
| Lleoliad: | Twickenham, Greater London, TW2 7SL |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | eTeach UK Limited |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 1466801 |
Crynodeb
We are recruiting for a Helpdesk Analyst and Administrator based at Richmond campus
The postholder will act as the first point of contact for customers reporting incidents, requesting information, requesting access, or requesting other IT services. They will receive and handle requests following agreed procedures and promptly escalate calls to team members as appropriate.
The role is full-time, 36 hours per week, for 52 weeks per year.
Richmond upon Thames College is part of the Harrow, Richmond and Uxbridge College Group (HRUC) and is one of London’s most successful Further Education Colleges providing education and training to 16-19 year old’s and adults from across Richmond, London and Surrey, for over 80 years. We have opened a new building in 2020 and a brand-new technology-focused STEM Centre in September 2024.
At HRUC we offer free onsite parking, wellbeing programme, cycling to work scheme, among other company benefits. This exciting and innovative new learning environment is located within the grounds of the current college site, so remains convenient for public transport links – it is adjacent to the A316 and just a short walk from Twickenham rail station and a number of regular London bus routes.
The postholder will act as the first point of contact for customers reporting incidents, requesting information, requesting access, or requesting other IT services. They will receive and handle requests following agreed procedures and promptly escalate calls to team members as appropriate.
The role is full-time, 36 hours per week, for 52 weeks per year.
Richmond upon Thames College is part of the Harrow, Richmond and Uxbridge College Group (HRUC) and is one of London’s most successful Further Education Colleges providing education and training to 16-19 year old’s and adults from across Richmond, London and Surrey, for over 80 years. We have opened a new building in 2020 and a brand-new technology-focused STEM Centre in September 2024.
At HRUC we offer free onsite parking, wellbeing programme, cycling to work scheme, among other company benefits. This exciting and innovative new learning environment is located within the grounds of the current college site, so remains convenient for public transport links – it is adjacent to the A316 and just a short walk from Twickenham rail station and a number of regular London bus routes.