SEEMiS 738 - Help Desk/AIS Administrator - 738-384903990
| Dyddiad hysbysebu: | 11 Chwefror 2025 |
|---|---|
| Cyflog: | £26,023.00 i £26,333.00 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 26 Chwefror 2025 |
| Lleoliad: | South Lanarkshire Council on behalf of SEEMiS Group LLP, ML3 0AA |
| Cwmni: | South Lanarkshire Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 738-384903990 |
Crynodeb
Post: Helpdesk/Acceptance-Into-Service Administrator
Please note South Lanarkshire Council administers the recruitment process on behalf of SEEMiS Group LLP but are not the employers.
Employer description
SEEMiS Group is a unique software development organisation, owned and managed by all 32 Scottish local authorities delivering a national Education Management Information System (MIS). Working closely with its members and strategic bodies responsible for the direction of education in Scotland, the organisation is charged with developing and continually improving its products and services to support Local Authorities and associated schools to deliver statutory and discretionary responsibilities.
Job description
We are looking to recruit a highly motivated Helpdesk/Acceptance-Into-Service Administrator to supplement our current team.
You will be involved in providing frontline first level support for all SEEMiS applications to end users in schools and local authorities and, when necessary, contributing to the acceptance-into-service process for system enhancements/additions.
Knowledge and experience of the SEEMiS MIS system and/or the education sector is essential. Candidates must have experience in using an Educational MIS system or frontline Helpdesk experience. Please note that candidates without this experience will not be eligible to apply for this post.
Hours: 35 hours
Vacancy: Permanent
Salary: Grade 1 Level 4 (£26,023 - £26,333)
Location: SEEMiS Group LLP, Floor 14, Council Offices, Almada Street, Hamilton, ML3 0AA.
Please note this post allows for flexible and hybrid working.
View the Help">https://www.southlanarkshire.gov.uk/downloads/file/17375/seemis_-_helpd… Desk/AIS Administrator job profile
When completing the application process please ensure that you answer each of the following questions:
- Please study the job profile and detail the knowledge, skills and experience you hold that would make you a suitable candidate for the post of Helpdesk/Acceptance-into-Service Administrator.
Briefly summarise your experience in using an Educational MIS system and/or frontline Helpdesk system. Please ensure you include details of the systems you have used.
Provide an example of how you helped a customer, what the issue was and how you resolved the issue.
Provide an example of how you have assisted in solving a system, application or process problem within your current post. Explain what your role was and what actions you took.
Please note we do not accept CV’s, any submitted will be disregarded. If you require to submit additional information to support your application, please upload this under supporting documents.
Please apply online – All correspondence will be via your email address.
Legislative information
This post is excepted in terms of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 2003.
This post requires candidates to undergo a Basic Disclosure check.
Please refer to http://www.disclosurescotland.co.ukhttp://www.disclosurescotland.co.uk">http://www.disclosurescotland.co.u…; for further information about the disclosure process and best practise.
Foreign police check
Candidates should be able to detail any gaps in employment and provide a foreign police check where applicable for any periods living or working abroad.
Equal Opportunities and Armed Forces Community Covenant
SEEMiS Group is an Equal Opportunities employer and encourages applications from all members of the community. As a user of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum competency/behaviour requirements for the position.
SEEMiS Group is committed to providing support to members of the armed forces, veterans and their families which is set out in the Armed Forces Community Covenant. Veterans are guaranteed an interview who meet the minimum requirements for the position.
Employee benefits
As an employee of SEEMiS Group LLP you would also receive a wide range of benefits including:
- Enrolment in award winning local government pension scheme
Up to 39 days annual leave
Public holiday entitlement (up to 4 days)
Occupational sick pay
Family friendly policies - flexible working and leave, maternity/paternity leave, enhanced leave.
Employee Discounts
Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Programme which offers practical and emotional support)
Continued service recognised from other public sector employers
Flexible and hybrid working available
https://ars2.equest.com/?response_id=67e92a4f4fa9930ba77779899211c6ae&v…; alt=" " width="1" height="1"/>
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd