5 x Benefit and Financial Support officer, Bathgate Partnership Centre, 489.16 - WEL08879
| Posting date: | 07 February 2025 |
|---|---|
| Salary: | £29,844.00 to £31,609.00 per year |
| Hours: | Full time |
| Closing date: | 21 February 2025 |
| Location: | Bathgate, EH48 1TS |
| Company: | West Lothian Council current |
| Job type: | Permanent |
| Job reference: | WEL08879 |
Summary
Job Description
4 – full time posts (36 hours)
1 – part time post (24 hours)
We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds
As part of the Benefit and Financial Support Team the postholder will be responsible for the administration of financial payments to vulnerable families. This will include assessing entitlement to Housing Benefit, Council Tax Reduction, Education Grants, Scottish Welfare Fund Grants, Blue Badges, Non-Residential Social Care Charges and additional Financial Support payments.
The postholder should be able to demonstrate a practical knowledge of the relevant legislation relating to government schemes and other financial support payments.
The postholder will be responsible for gathering appropriate information and evidence to carry out assessments quickly and accurately by communicating directly with customers, internal or external partners.
It is essential the postholder possess excellent customer care skills having the ability to deal with vulnerable customers in a sympathetic and understanding manner.
The postholder will priorities their own workload and have the ability to solve problems and make decisions under pressure against pre-determined timescales.
Practical experience of various office and computer systems is essential including word and excel.
Although not essential, it would be beneficial if the applicant had experience of working in a benefit and/or financial support service.
This post is considered Regulated Work with Vulnerable Children and/or Protected Adults, under the Protection of Vulnerable Groups (Scotland) Act 2007. Preferred candidates will be required to join the PVG Scheme or undergo a PVG Scheme update check prior to a formal offer of employment being made by West Lothian Council.
Proud member of the Disability Confident employer scheme