Garden Waste Engagement Officer
| Dyddiad hysbysebu: | 01 Chwefror 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 03 Mawrth 2025 |
| Lleoliad: | Nottingham, NG2 3AH |
| Cwmni: | Nottingham City Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 4495 |
Crynodeb
Contract Type: Permanent
Working Hours: 37 hours
Worker Type: Hybrid Worker
Salary: Starting Salary is £25,992 (Level one) rising to £26,835 per annum
Location: Eastcroft Depot, London Road, Nottingham, NG2 3AH
We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.
About the Role
We are looking for someone to serve as the first point of contact for residents and visitors regarding the council’s garden waste subscription service during the garden waste season, whilst offering customer engagement support to the wider waste and cleansing service. They will address enquiries, handle complaints, and provide customer support through various channels, including phone, email, and attend in-person events across the city to support residents in accessing waste services.
The post holder will be a part of the council's Waste and Cleansing Service, dedicated to ensuring efficient and customer-friendly waste management across the city. The service focuses on sustainability, community engagement, and improving public satisfaction with waste-related services, mainly garden waste collections. The post holder will also actively promote and support the council's waste and cleansing services whilst contributing to the development and implementation of service improvements.
This is a newly created role, established to enhance customer engagement and support the growing demands of the garden waste subscription service. It reflects the council’s commitment to providing accessible and efficient waste management solutions for all residents.
About You
The ideal candidate will have:
- The ability to problem solve and implement solutions in a focused and positive way.
- The ability and willingness to make outbound calls to support investigating issues and updating residents.
- Experience of interrogating multiple systems to fact find and enable appropriate resolutions to be implemented.
- The ability to be creative, to be able to identify problems and work to create solutions.
- Evidence of working successfully in partnership across different sectors, building and maintaining good working relationships.
- Experience of taking ownership of complex escalated customer enquiries and complaints, managing them calmly and effectively.
You can find the job description for this post here
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.
For informal enquiries please contact Emily O'Hanlon, Volunteer & Engagement Officer, by email at emily.ohanlon@nottinghamcity.gov.uk
Closing Date: Friday 14th February 2025.
Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
Interviews will be held: Thursday 27th February 2025.
If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.freshdesk.com/support/home
By applying to this job, you agree to our Terms & Conditions.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd