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Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Customer Experience Value Manager
| Dyddiad hysbysebu: | 27 Ionawr 2025 |
|---|---|
| Cyflog: | £1,000 bob mis |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 03 Chwefror 2025 |
| Lleoliad: | SW16 3PH |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Diamond-Cube Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | CEVM25 |
Crynodeb
Position Summary: We are seeking a motivated and detail-oriented Customer Experience Value Manager to enhance customer interactions and support our sales efforts. This part-time role involves managing customer calls, booking appointments for sales presentations, following up on customer acquisitions and validations, and ensuring excellence in customer service. The ideal candidate will work three days a week, with a competitive salary of £1,000 per month.
Key Responsibilities:
1. Customer Interaction and Support:
o Handle inbound and outbound customer calls professionally and efficiently.
o Address customer inquiries, resolve issues, and provide exceptional support to enhance satisfaction.
2. Appointment Scheduling:
o Book appointments for Sales Managers and Territory Sales Teams to present to organizations and associations.
o Coordinate schedules to maximize sales opportunities and ensure timely follow-ups.
3. Customer Acquisition and Validation Follow-Up:
o Track and follow up on potential customer acquisitions, ensuring a seamless onboarding process.
o Address and resolve issues related to failed validations, collaborating with relevant teams as needed.
4. Customer Service Excellence:
o Monitor and uphold high standards of customer service across all interactions.
o Gather feedback from customers and recommend improvements to enhance the overall customer experience.
5. Administrative Support:
o Maintain accurate records of customer interactions, appointments, and feedback.
o Provide regular updates and reports to the sales and management teams.
Key Qualifications:
• Proven experience in customer service, sales support, or a similar role.
• Strong communication and interpersonal skills, with the ability to build rapport with customers and team members.
• Excellent organizational and time management skills.
• Proficiency in using CRM tools and Microsoft Office Suite.
• Ability to work independently and manage multiple tasks effectively.
• Familiarity with sales processes and customer validation procedures is a plus.
• Proficiency in more than one language; a multilingual candidate will be a significant asset.
Key Competencies:
• Customer-focused mindset with a commitment to delivering excellent service.
• High attention to detail and accuracy in managing customer interactions and data.
• Problem-solving skills with the ability to handle challenges proactively.
• Collaborative team player with a positive and professional attitude.
Why Join Us?
• Flexible part-time schedule with the opportunity to make a meaningful impact.
• Competitive salary of £1,000 per month.
• Supportive work environment with opportunities for growth and development.
• Be part of a dynamic team driving customer satisfaction and sales success.
Application Process: To apply, please submit your resume and a cover letter detailing your relevant experience and why you’re a fit for this role. Applications should be sent to careers@borga.money with the subject line "Customer Experience Value Manager Application."
Key Responsibilities:
1. Customer Interaction and Support:
o Handle inbound and outbound customer calls professionally and efficiently.
o Address customer inquiries, resolve issues, and provide exceptional support to enhance satisfaction.
2. Appointment Scheduling:
o Book appointments for Sales Managers and Territory Sales Teams to present to organizations and associations.
o Coordinate schedules to maximize sales opportunities and ensure timely follow-ups.
3. Customer Acquisition and Validation Follow-Up:
o Track and follow up on potential customer acquisitions, ensuring a seamless onboarding process.
o Address and resolve issues related to failed validations, collaborating with relevant teams as needed.
4. Customer Service Excellence:
o Monitor and uphold high standards of customer service across all interactions.
o Gather feedback from customers and recommend improvements to enhance the overall customer experience.
5. Administrative Support:
o Maintain accurate records of customer interactions, appointments, and feedback.
o Provide regular updates and reports to the sales and management teams.
Key Qualifications:
• Proven experience in customer service, sales support, or a similar role.
• Strong communication and interpersonal skills, with the ability to build rapport with customers and team members.
• Excellent organizational and time management skills.
• Proficiency in using CRM tools and Microsoft Office Suite.
• Ability to work independently and manage multiple tasks effectively.
• Familiarity with sales processes and customer validation procedures is a plus.
• Proficiency in more than one language; a multilingual candidate will be a significant asset.
Key Competencies:
• Customer-focused mindset with a commitment to delivering excellent service.
• High attention to detail and accuracy in managing customer interactions and data.
• Problem-solving skills with the ability to handle challenges proactively.
• Collaborative team player with a positive and professional attitude.
Why Join Us?
• Flexible part-time schedule with the opportunity to make a meaningful impact.
• Competitive salary of £1,000 per month.
• Supportive work environment with opportunities for growth and development.
• Be part of a dynamic team driving customer satisfaction and sales success.
Application Process: To apply, please submit your resume and a cover letter detailing your relevant experience and why you’re a fit for this role. Applications should be sent to careers@borga.money with the subject line "Customer Experience Value Manager Application."