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Customer Service Planner

Manylion swydd
Dyddiad hysbysebu: 27 Ionawr 2025
Oriau: Llawn Amser
Dyddiad cau: 26 Chwefror 2025
Lleoliad: GL20 8ND
Cwmni: Mitie
Math o swydd: Parhaol
Cyfeirnod swydd: 69307

Crynodeb

Position: Customer Service Planner

Location: Tewkesbury



Are you looking for your next opportunity?

We at Mitie Telecoms are looking for Customer Service Planners to join our team based from our Tewkesbury office.

Role responsibilities:

-Assigning and completing all Engineer work schedules,

-Use standard times and scheduling tools to aid the completion of all PPMs within the month,

-You will be responsible to plan jobs for success in a timeframe directed by the demand lead,

-Ensure all Access is cleared,

-Ensure the Engineer's with the right skill set is booked for the jobs assigned,

- Spares required are noted & ensuring any risk to planning to the timeline required is flagged to the Demand Lead.

-Possible escalating for support where Access prevents success, ensuring any changes are completed to prevent failed engineer time,

-Work closely with the OM for support on Engineer planning and the Demand Lead to keep all RW raised within SLA

What does our ideal candidate look like?

-Attention to detail

-Organisation and Time keeping

-I.T literate with experience with Microsoft office packages

-An understanding of supply chain & basic planning processes ie ordering, production, delivery,

-Knowledge of Maximo or similar CAFM system



If this sounds of interest please hit apply!