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Customer Service Planner
| Posting date: | 27 January 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 26 February 2025 |
| Location: | GL20 8ND |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 69307 |
Summary
Position: Customer Service Planner
Location: Tewkesbury
Are you looking for your next opportunity?
We at Mitie Telecoms are looking for Customer Service Planners to join our team based from our Tewkesbury office.
Role responsibilities:
-Assigning and completing all Engineer work schedules,
-Use standard times and scheduling tools to aid the completion of all PPMs within the month,
-You will be responsible to plan jobs for success in a timeframe directed by the demand lead,
-Ensure all Access is cleared,
-Ensure the Engineer's with the right skill set is booked for the jobs assigned,
- Spares required are noted & ensuring any risk to planning to the timeline required is flagged to the Demand Lead.
-Possible escalating for support where Access prevents success, ensuring any changes are completed to prevent failed engineer time,
-Work closely with the OM for support on Engineer planning and the Demand Lead to keep all RW raised within SLA
What does our ideal candidate look like?
-Attention to detail
-Organisation and Time keeping
-I.T literate with experience with Microsoft office packages
-An understanding of supply chain & basic planning processes ie ordering, production, delivery,
-Knowledge of Maximo or similar CAFM system
If this sounds of interest please hit apply!
Location: Tewkesbury
Are you looking for your next opportunity?
We at Mitie Telecoms are looking for Customer Service Planners to join our team based from our Tewkesbury office.
Role responsibilities:
-Assigning and completing all Engineer work schedules,
-Use standard times and scheduling tools to aid the completion of all PPMs within the month,
-You will be responsible to plan jobs for success in a timeframe directed by the demand lead,
-Ensure all Access is cleared,
-Ensure the Engineer's with the right skill set is booked for the jobs assigned,
- Spares required are noted & ensuring any risk to planning to the timeline required is flagged to the Demand Lead.
-Possible escalating for support where Access prevents success, ensuring any changes are completed to prevent failed engineer time,
-Work closely with the OM for support on Engineer planning and the Demand Lead to keep all RW raised within SLA
What does our ideal candidate look like?
-Attention to detail
-Organisation and Time keeping
-I.T literate with experience with Microsoft office packages
-An understanding of supply chain & basic planning processes ie ordering, production, delivery,
-Knowledge of Maximo or similar CAFM system
If this sounds of interest please hit apply!