Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
SPOC/RMS Telephone Advisor
| Dyddiad hysbysebu: | 20 Ionawr 2025 |
|---|---|
| Cyflog: | £24,071.00 i £25,674.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24071.00 - £25674.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 03 Chwefror 2025 |
| Lleoliad: | Luton, LU4 0LA |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9448-25-0015 |
Crynodeb
To be the first point of contact for the service user or carer/relative, establishing the nature of the communication. To answer all incoming telephone calls and direct them to appropriate clinician/practitioner across the organisation. Will be responsible for inputting new referrals onto SPOC data systems. To provide information to callers in response to enquiries for information, accessing relevant electronic/web based information directories. To check the Electronic patient systems to establish whether an individual is previously/already known and open to the organisation. To enter appropriate minimum data set on Customer Relationship Management System/electronic patient records, using effective questioning skills and respecting patient confidentiality, working within Trust protocols and legislative requirements. To identify referrals requiring immediate response and re-direct to appropriate Single Point of Access clinician/practitioner. To contribute to the continuous improvement of service provision by communicating service user feedback. To effectively manage incoming and outgoing post. To establish priorities, work independently, and proceed with objectives with minimal supervision. The Single Point of Access is a 365 days a year service and SPOC will be expected to work a shift pattern to cover.