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Operations Administrator
| Posting date: | 17 January 2025 |
|---|---|
| Salary: | £22,500 per year |
| Hours: | Full time |
| Closing date: | 16 February 2025 |
| Location: | L2 2NZ |
| Remote working: | On-site only |
| Company: | MLA |
| Job type: | Permanent |
| Job reference: |
Summary
Employment Type: Full-time, permanent
Location: Liverpool
Reporting to: Operations Manager
Hours: 37.5 hours per week, Monday to Friday
The Company:
As a recognised Tier 1 MedCo agency, with over 30 years’ experience in the industry, we’re proud to deliver reporting services that set the standard. Year on year, we deliver quality, efficiency, and value for money across RTA, Industrial Disease, Military Claims and Housing Disrepair and will continue to provide reporting services the only way we know how – the MLA way!
The Role:
We are excited to seek a proactive, outgoing and enthusiastic Operations Administrator to join our Operations team.
Key Responsibilities:
- Liaise with solicitors, clients and experts in a professional manner
- Input computerised data with speed and accuracy
- Meet productivity targets
- Quality Checking expert witness reports to strict criteria
- Assist in process improvement and implementation of new processes
- Work cohesively as part of a team
- Keep up to date diaries and tasks
- Maintain consistently high standard of work
- Maintain confidentiality
- Carry out any other reasonable duties as directed by management
Requirements:
- You must be customer focused, with great listening skills and pro-active about taking ownership of customers queries.
- Computer literate including knowledge of Microsoft Word and Excel, with previous experience of working on Proclaim preferred
- A pro-active mindset, with a willingness to be flexible, agile & react positively to change
- Ability to work calmly under pressure
- You will be able to project a polite and professional attitude
- A keenness to learn and develop
- You will be an enthusiastic team player
Desired Skills:
- Telephone experience, with both inbound and outbound calls
- Experience of using Proclaim case management system
- Experience of dealing with personal injury claims
What We Offer:
- Competitive salary starting at £22,500
- Convenient office location with excellent transport links
- Casual Dress
- Company Events
- Company Pension
- Private medical insurance (eligible after a qualifying period)
- 20 days annual leave, plus bank holidays (increasing to 22 days after 2 years, and a further day each year up to 25 days annual leave)
- Christmas Bonus
Location: Liverpool
Reporting to: Operations Manager
Hours: 37.5 hours per week, Monday to Friday
The Company:
As a recognised Tier 1 MedCo agency, with over 30 years’ experience in the industry, we’re proud to deliver reporting services that set the standard. Year on year, we deliver quality, efficiency, and value for money across RTA, Industrial Disease, Military Claims and Housing Disrepair and will continue to provide reporting services the only way we know how – the MLA way!
The Role:
We are excited to seek a proactive, outgoing and enthusiastic Operations Administrator to join our Operations team.
Key Responsibilities:
- Liaise with solicitors, clients and experts in a professional manner
- Input computerised data with speed and accuracy
- Meet productivity targets
- Quality Checking expert witness reports to strict criteria
- Assist in process improvement and implementation of new processes
- Work cohesively as part of a team
- Keep up to date diaries and tasks
- Maintain consistently high standard of work
- Maintain confidentiality
- Carry out any other reasonable duties as directed by management
Requirements:
- You must be customer focused, with great listening skills and pro-active about taking ownership of customers queries.
- Computer literate including knowledge of Microsoft Word and Excel, with previous experience of working on Proclaim preferred
- A pro-active mindset, with a willingness to be flexible, agile & react positively to change
- Ability to work calmly under pressure
- You will be able to project a polite and professional attitude
- A keenness to learn and develop
- You will be an enthusiastic team player
Desired Skills:
- Telephone experience, with both inbound and outbound calls
- Experience of using Proclaim case management system
- Experience of dealing with personal injury claims
What We Offer:
- Competitive salary starting at £22,500
- Convenient office location with excellent transport links
- Casual Dress
- Company Events
- Company Pension
- Private medical insurance (eligible after a qualifying period)
- 20 days annual leave, plus bank holidays (increasing to 22 days after 2 years, and a further day each year up to 25 days annual leave)
- Christmas Bonus