Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
IT Quality & Improvement Lead
| Dyddiad hysbysebu: | 13 Ionawr 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Up to £46,000 |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 27 Ionawr 2025 |
| Lleoliad: | Sunderland, Tyne & Wear |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Gentoo Group Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
The Company
We're a housing association that provides more than 60,000 people in Sunderland with a place they can call home. We're a values-driven organisation, with a clear vision, a social purpose and a commitment to investing in people, place and property. We believe everyone has the right to live in a good quality home they can afford and invest millions of pounds every year in keeping our existing homes safe, secure, and compliant.
We're also playing our part in addressing the UK housing crisis locally, by building hundreds of new, modern and contemporary homes for rent in Sunderland - homes that meet the needs of local people. Not only do we provide vital housing - we support our tenants, residents and communities by investing in services that help people live their best possible life.
This includes helping people to work, victims of domestic abuse and anti-social behaviour, young people to live independently, as well as a wellbeing service that supports our elderly tenants and residents.
About the role:
Job title: IT Quality & Improvement Lead Working hours: Mon - Fri 36 hours per week Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We are currently recruiting a Quality and improvement lead to join the IT Service Management team. The ITSM & Infrastructure team within Gentoo’s internal IT function, working alongside solutions, change and business intelligence functions enables and supports Gentoo’s employees in their mission to create great homes and communities for our tenants. The quality and improvement lead ensures that the IT department meets these business needs. The quality and improvement lead is accountable for continual improvement across the IT function, ensuring that continual improvement is embedded in the culture of the IT department. The role is subject to a basic DBS paid for by Gentoo. Key responsibilities will include the following, a full job description is available to view at www.gentoogroup.com/careers
Internal Audit of IT process adherence and efficiency
Quality Management
Continual Service Improvement (CSI)
Customer Satisfaction
SLA Reporting Communications planning
Service Transition
What we are looking for:
Experience of:
Experience with IT service management frameworks (e.g., ITIL).
Familiarity with project management methodologies (e.g., Agile, Scrum).
Proficiency in using quality management software and tools.
Project Lead
Bachelor’s degree in business or IT
ITIL 4 Foundation or willing to gain certification
Technical Certification Knowledge of:
Experience in an ITSM environment
Process Improvement
Delivering CSI initiatives
Some of our great benefits include:
31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year.
12.30 pm finish on a Fridays
Flexible and hybrid working.
Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover.
Access to private healthcare through the Health Cash Plan.
Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution.
Salary sacrifice electric vehicle scheme
Enhanced family-friendly leave
Car mileage allowance if you use your personal vehicle for business purposes.
Life assurance cover to the value of 3 times your annual salary.
We're a housing association that provides more than 60,000 people in Sunderland with a place they can call home. We're a values-driven organisation, with a clear vision, a social purpose and a commitment to investing in people, place and property. We believe everyone has the right to live in a good quality home they can afford and invest millions of pounds every year in keeping our existing homes safe, secure, and compliant.
We're also playing our part in addressing the UK housing crisis locally, by building hundreds of new, modern and contemporary homes for rent in Sunderland - homes that meet the needs of local people. Not only do we provide vital housing - we support our tenants, residents and communities by investing in services that help people live their best possible life.
This includes helping people to work, victims of domestic abuse and anti-social behaviour, young people to live independently, as well as a wellbeing service that supports our elderly tenants and residents.
About the role:
Job title: IT Quality & Improvement Lead Working hours: Mon - Fri 36 hours per week Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We are currently recruiting a Quality and improvement lead to join the IT Service Management team. The ITSM & Infrastructure team within Gentoo’s internal IT function, working alongside solutions, change and business intelligence functions enables and supports Gentoo’s employees in their mission to create great homes and communities for our tenants. The quality and improvement lead ensures that the IT department meets these business needs. The quality and improvement lead is accountable for continual improvement across the IT function, ensuring that continual improvement is embedded in the culture of the IT department. The role is subject to a basic DBS paid for by Gentoo. Key responsibilities will include the following, a full job description is available to view at www.gentoogroup.com/careers
Internal Audit of IT process adherence and efficiency
Quality Management
Continual Service Improvement (CSI)
Customer Satisfaction
SLA Reporting Communications planning
Service Transition
What we are looking for:
Experience of:
Experience with IT service management frameworks (e.g., ITIL).
Familiarity with project management methodologies (e.g., Agile, Scrum).
Proficiency in using quality management software and tools.
Project Lead
Bachelor’s degree in business or IT
ITIL 4 Foundation or willing to gain certification
Technical Certification Knowledge of:
Experience in an ITSM environment
Process Improvement
Delivering CSI initiatives
Some of our great benefits include:
31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year.
12.30 pm finish on a Fridays
Flexible and hybrid working.
Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover.
Access to private healthcare through the Health Cash Plan.
Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution.
Salary sacrifice electric vehicle scheme
Enhanced family-friendly leave
Car mileage allowance if you use your personal vehicle for business purposes.
Life assurance cover to the value of 3 times your annual salary.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.