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Band 8a Business and Infrastructure Manager (C&F division)
| Dyddiad hysbysebu: | 08 Ionawr 2025 |
|---|---|
| Cyflog: | £53,755.00 i £60,504.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £53755.00 - £60504.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 15 Ionawr 2025 |
| Lleoliad: | Alcester Road, B13 8JL |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9820-25-0028 |
Crynodeb
Main Duties To provide senior operational management support to the BCHC Plus Nursing programme and other areas of the portfolio as agreed. To support the BCHC Plus Nursing Team Leader to lead the operational delivery of the BCHC Plus Nursing programme. To implement changes and improvements in the delivery of BCHC Plus services, ensuring provision of customer-centred services. To ensure that BCHC Plus budgets are managed effectively and demonstrate an effective use of resources. To adopt innovative ways to utilise budgets and ensure services remain responsive and sustainable. To lead on the assessment of BCHC Plus demand and capacity and to develop longterm strategic plans which ensure that demand is in equilibrium with capacity. To analyse detailed and complex service issues and produce appropriate reports and recommendations. To support and work closely with BCHC Plus and C&F Division Team Leaders to ensure that customers receive a high quality additional service that meets their needs and complements core service provision. To ensure the right governance in place to enable BCHC Plus to provide a high quality service, including routine meetings with key internal stakeholders in respect of each clinical programme within the BCHC Plus portfolio. To support the BCHC Plus Administrator in the management of customer enquiries/queries and to act as a point of escalation for all business administration issues. To ensure robust systems in place for for monitoring POs and invoicing with clear steps for escalation processes To lead on business decisions regarding BCHC Plus and to provide BCHC Plus Team Leaders and other managers as required with business/commercial insight and expertise, ensuring a business focus is sustained. To act as the liaison between BCHC Plus customers (existing and potential) and the Trust, ensuring that enquiries and queries are resolved swiftly and, wherever possible, to the satisfaction of all parties. To oversee the production and lead on the interpretation of key analytics relating to BCHC Plus, including the Business Development Report and KPI report, requiring a solid understanding of spreadsheets containing business and performance data. To work with the Trust's corporate finance and contracting teams, ensuring a robust commercial framework is in place to govern BCHC Plus operations and to promote the financial sustainability of the portfolio. To provide quotes to customers, ensuring a balance is struck between financial sustainability and the need to remain competitive. In conjunction with the Trusts finance team as required, to undertake an annual review of BCHC Plus prices, ensuring the financial sustainability of the portfolio. To negotiate, produce/prepare and manage BCHC Plus contracts and service level agreements, drawing in expertise from the Trusts contracting team as required. To develop, monitor and refresh the marketing plan/strategy for BCHC Plus to underpin business development activities. To include research into competitors and use of appropriate tools and techniques; for example PESTLE, SWOT and Ansoff Matrix. To contribute towards the development of relevant policy, including the Trusts private patient services and investment policies To work with key stakeholders and commissioners to identify, assess and where feasible realise new business opportunities for BCHC Plus and C&F Divisions services. To take the lead on relevant projects or programmes as identified by the Children & Families Division, managing internal and external resources as required. To ensure that relevant components of Customer Relationship Management are adopted to promote high levels of customer retention and satisfaction. To support the production of divisional business cases, project initiation documents, consultation papers, reports and options appraisals as required, ensuring that proposals are clear and compelling. To work with corporate and divisional colleagues to agree a divisional estates and infrastructure strategy and associated service level plans. To provide senior divisional oversight and coordination of particlalrly complex estate and infrastructure projects working with divisional and corporate leads to ensure associated project plans can be monitored and any risks or issues escalated as required. 26. To participate in the Children & Families Divisional management on-call rota.