Warning
This job advert has expired and applications have closed.
Customer Experience Coordinator
| Posting date: | 03 January 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 02 February 2025 |
| Location: | W1A 1AA |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 67615 |
Summary
Position: Customer Experience Coordinator
Location: London, New Broadcasting House
Role: Full time, on site
Mitie have a brand new opportunity for a motivated, organised Customer Experience Coordinator to join their team in London.
This position specialises in visitor management focusing on delivering a ‘5-star' meet and greet service to key visitors, escorting them through the premises to their meeting space and assisting them with any immediate requests.
Role Responsibilities:
-Responsible for creating, managing, and executing innovative internal and client event program where required.
-Assist on larger events that take place throughout the year, welcoming VIP's ensuring they have everything they need.
-Be the key ‘point person' for the Executive Team in the client's business building excellent relationships with the Executive Assistants and Key Stakeholders
-Ensure you always deliver a 5-Star service clients, members of the business, VIP's and visitors
-You will be knowledgeable of the client brand ensuring a good working knowledge, to build rapport with VIP's
-Know of local transport information and amenities such as restaurants and entertainment.
-Pre-booking and personally escorting visitors to their meeting, making sure visitors requirements are met.
-Storing luggage, hanging coats and offer catering refreshment to VIP's as they arrive.
-Booking appointments or accommodating ad-hoc requests for VIPs like printing or arranging WIFI access
-Meeting the key personnel at the beginning of each visit and ensuring that every aspect of the day is checked and delivered.
-Consulting with the senior management team and colleagues regarding visits and or events; making recommendations to achieve maximum impact for minimal spend.
-Operate the Outlook room booking system and be able to make all VIP visits/ events requirements on the system.
-Act as the primary contact to the Senior Client team, and co-ordinate event briefing with relevant internal departments, such as Hospitality Services, Front of House, Workplace Co-coordinators, AV, Engineering, and 3rd party suppliers such as Landlord, Security and Catering.
-Liaising with the catering team to ensure any event food service is timely and as ordered, taking care of special requests and VIP visitors with allergies.
-Communicate daily with all departments to ensure all details for VIP's are correct and to note any changes.
-Ensure FOH& Security teams have the correct VIP names spelt correctly and they are fully briefed on who is arriving
-To report all building issues and faults and escalating urgent issues via the appropriate service lines.
-Work closely with Workplace team communicating any events or visitor's VIP's ensuring everyone is aware of what is happening in advance.
-Conduct training, cover and support with the surrounding teams.
Candidate profile:
-Communicate clearly and concisely, (both written and verbal).
-Organised, excellent time keeping, prioritising workloads, adaptable
-Experience MS Outlook, Word, Excel, and PowerPoint.
-Proactive and forward-thinking approach to work, demonstrating adaptability and flexible working, with a desire to constantly seek improvements.
-Excellent customer service skills and strong communication, both written and verbal, with the ability to interact confidently with colleagues and clients.
-Positive, polite and outgoing personality
-Immaculate presentation, representative of the high standards of Mitie employees, combined with a positive, proactive and self-motivated approach and demonstrate the ability to engage with all clients and colleagues on a professional
-Previous experience of handling VIP visitors i.e., Hotels/ Aviation
-Previous customer services experience in client facing role
-Being Mult-lingual desirable
Location: London, New Broadcasting House
Role: Full time, on site
Mitie have a brand new opportunity for a motivated, organised Customer Experience Coordinator to join their team in London.
This position specialises in visitor management focusing on delivering a ‘5-star' meet and greet service to key visitors, escorting them through the premises to their meeting space and assisting them with any immediate requests.
Role Responsibilities:
-Responsible for creating, managing, and executing innovative internal and client event program where required.
-Assist on larger events that take place throughout the year, welcoming VIP's ensuring they have everything they need.
-Be the key ‘point person' for the Executive Team in the client's business building excellent relationships with the Executive Assistants and Key Stakeholders
-Ensure you always deliver a 5-Star service clients, members of the business, VIP's and visitors
-You will be knowledgeable of the client brand ensuring a good working knowledge, to build rapport with VIP's
-Know of local transport information and amenities such as restaurants and entertainment.
-Pre-booking and personally escorting visitors to their meeting, making sure visitors requirements are met.
-Storing luggage, hanging coats and offer catering refreshment to VIP's as they arrive.
-Booking appointments or accommodating ad-hoc requests for VIPs like printing or arranging WIFI access
-Meeting the key personnel at the beginning of each visit and ensuring that every aspect of the day is checked and delivered.
-Consulting with the senior management team and colleagues regarding visits and or events; making recommendations to achieve maximum impact for minimal spend.
-Operate the Outlook room booking system and be able to make all VIP visits/ events requirements on the system.
-Act as the primary contact to the Senior Client team, and co-ordinate event briefing with relevant internal departments, such as Hospitality Services, Front of House, Workplace Co-coordinators, AV, Engineering, and 3rd party suppliers such as Landlord, Security and Catering.
-Liaising with the catering team to ensure any event food service is timely and as ordered, taking care of special requests and VIP visitors with allergies.
-Communicate daily with all departments to ensure all details for VIP's are correct and to note any changes.
-Ensure FOH& Security teams have the correct VIP names spelt correctly and they are fully briefed on who is arriving
-To report all building issues and faults and escalating urgent issues via the appropriate service lines.
-Work closely with Workplace team communicating any events or visitor's VIP's ensuring everyone is aware of what is happening in advance.
-Conduct training, cover and support with the surrounding teams.
Candidate profile:
-Communicate clearly and concisely, (both written and verbal).
-Organised, excellent time keeping, prioritising workloads, adaptable
-Experience MS Outlook, Word, Excel, and PowerPoint.
-Proactive and forward-thinking approach to work, demonstrating adaptability and flexible working, with a desire to constantly seek improvements.
-Excellent customer service skills and strong communication, both written and verbal, with the ability to interact confidently with colleagues and clients.
-Positive, polite and outgoing personality
-Immaculate presentation, representative of the high standards of Mitie employees, combined with a positive, proactive and self-motivated approach and demonstrate the ability to engage with all clients and colleagues on a professional
-Previous experience of handling VIP visitors i.e., Hotels/ Aviation
-Previous customer services experience in client facing role
-Being Mult-lingual desirable