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Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Customer Service Representative
| Dyddiad hysbysebu: | 19 Rhagfyr 2024 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 18 Ionawr 2025 |
| Lleoliad: | Belfast, BT3 9DT |
| Cwmni: | System C |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | REQ720 |
Crynodeb
Description
Are you passionate about building relationships and ensuring exceptional customer service? If you're looking to kickstart a rewarding career in service management, we have the perfect opportunity for you at System C.System C is a leading UK health and social care technology company that provides digital solutions to improve patient outcomes, enhance clinical efficiency, and streamline social care services.As a Customer Service Representative (Associate Service Delivery Manager as we call it here at System C), you'll be a vital part of our Service Delivery team, helping ensure our services consistently meet and exceed client expectations. Working under the guidance of senior managers, 8 successful candidates will be part of a 2-year training plan (with tiered salary increases) where you'll gain hands-on experience managing a portfolio of clients, coordinating service improvements, and contributing to seamless service delivery along with tiered salary increases aligned to your learning. What You'll Be Doing:- Act as a key point of contact for a small group of clients, maintaining regular communication to address their service needs.
- Assist in preparing for client service reviews, attending meetings, and tracking action points for follow-up.
- Monitor and escalate service requests or incidents, keeping clients informed throughout the resolution process.
- Support the preparation of service monitoring reports, offering insights into service performance.
- Collaborate with internal teams to align service expectations with broader client objectives.
- Participate in reviews of high-severity incidents, gaining valuable insights into issue escalation and resolution.
- Strong interpersonal and communication skills to build effective relationships with clients and team members.
- A detail-oriented approach, with excellent organisational skills to manage multiple tasks and maintain accurate records.
- A proactive mindset, with a willingness to learn and contribute to continuous service improvement. Proficiency in MS Office (Word, Excel, PowerPoint).
- Familiarity with ITIL principles or a keen interest in learning about service management frameworks.
- An understanding of the healthcare, social care, or education sectors from a professional perspective
- Our recruitment team will be reviewing CV's and calling calling candidates whose profiles most closely match our requirements to go through a short screening call where we can understand your experiences and interests better.
- If we find a good match, we'll invite you to complete our online assessment. It's multiple choice and takes approximately 25 mins to complete.
- We will invite the most suitable candidates to an in person assessment day, where you'll get to learn more about the business, the team and the role, and we'll get to learn more about you too.
- We will then put all the information together and select the most suited candidates to join the team.