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DWP Working Age National Operations Hub Service Delivery Manager

Manylion swydd
Dyddiad hysbysebu: 13 Rhagfyr 2024
Cyflog: £42,614 i £45,081 bob blwyddyn
Oriau: Llawn Amser
Dyddiad cau: 01 Ionawr 2025
Lleoliad: TS1 2BA
Cwmni: Government Recruitment Service
Math o swydd: Parhaol
Cyfeirnod swydd: 381485/18

Crynodeb

Working Age delivers essential support to 3 million of the most vulnerable in society, whether through ESA, JSA, Maternity Allowance, Sure Start Maternity Grants, Budgeting Loans, Support for Mortgage Interest, Social Fund and Incapacity Benefit. People depend on us to accurately deliver these primary benefits on time, which are crucial and often the only source of income for them.

We deliver these services from offices the length and breadth of the UK. Team members in different locations help to ensure that we are processing cases or answering customer queries to ensure a great customer experience. It is a fascinating, and surprisingly diverse, portfolio of support that we provide.

The National Operations Hub is a high profile team that sits at the heart of Working Age providing insight, resourcing and performance intelligence to influence design and delivery improvements to how Working Age is delivered.

The post holder will need to build and maintain effective stakeholder relationships with critical partners across the wider Department including frontline staff and management, Senior Leadership, Service Planning and Delivery and Optimisation team.

Service Delivery Manager in National Operations Hub is a key operational leadership role; supporting Working Age to deliver our business plan to put customers at the heart of the service by investing in our teams and driving up capability, improving service delivery, and contributing to the transformation of Working Age products.

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Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.