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Director of Housing Services
| Dyddiad hysbysebu: | 10 Rhagfyr 2024 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £85,333 |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 09 Ionawr 2025 |
| Lleoliad: | St Helens, WA9 1LD |
| Cwmni: | Torus Group |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 93 |
Crynodeb
Job Advert
Are you a visionary leader passionate about shaping strategic and operational housing management services? Torus Group is seeking
a dynamic and experienced Director of Housing Services to join our leadership team.
Based in St Helens, Warrington, or Liverpool, and reporting to the Group Director of Housing, you'll play a pivotal role in
developing and delivering focused, strategic, and operational housing management services. This is your chance to drive meaningful
change, forge impactful partnerships:
This is one of three Director of Housing Services roles, each focusing on key areas:
* Neighbourhood Housing
* Income & Leasehold, Complaints & Tenant Voice
* Allocations & Lettings, Safer Estates (ASB), Customer Services
The primary focus for this role will be on Income & Leasehold, Complaints & Tenant Voice, but we are seeking a candidate with the
flexibility and expertise to work across all areas as needed.
If you are ready to make a significant impact and lead with vision and purpose, we would love to hear from you!
Responsibilities:
Neighbourhood Housing
* Support the Group Director of Housing (GHD) in implementing innovative, sector-first service delivery models grounded in
research, commercial best practices, and digital design.
* Lead strategic priorities as a social landlord, focusing on tenancy and neighbourhood sustainability while addressing risks
from deprivation, policy changes, and shifting demographics.
* Collaborate with health partners to integrate emerging health and social care delivery models.
Income Management
* Oversee Group rental income collection, including arrears, service charges, and bad debts.
* Lead the Group’s response to welfare reform risks, mitigating the impact of benefit changes on customers' rent payments.
* Leasehold Services
* Develop creative strategies for leaseholder services and management, including emerging tenures like Rent to Buy.
* Collaborate with Assets to ensure full cost recovery in Leasehold management.
Complaints & Tenant Voice
* Ensure compliance with regulatory standards, addressing complaints effectively and implementing improvements based on feedback.
* Develop robust tenant engagement models, fostering a strong Tenant Voice and stakeholder governance.
* Lead the strategic response to tenant and neighbourhood risks affecting sustainability.
Allocations
* Oversee the allocations service, tackling low-demand properties and ensuring legal compliance in policies.
* Drive the growth of the Under One Roof Service, balancing cost recovery and strategic insights.
* Customer Services
* Transform customer-facing services using digital and automation solutions while achieving channel shift targets.
* Develop a strategic vision for customer service aligned with corporate priorities and commercial practices.
Safer Estates (ASB)
* Lead efforts on anti-social behaviour, hoarding, domestic abuse, and knife crime.
* Build collaborative partnerships to deliver safer estates services.
* Develop legally compliant policies and procedures for effective enforcement tools.
Skills & Experience:
* Degree level education, or equivalent, or demonstrable experience
* Membership of CIH at level 4 or above
* Evidence of implementing strategies, policies, operational plans and managing risk
* Experience of leadership and management at senior level
* Proven experience of managing transformational change projects
* Evidence of implementing innovative solutions and approaches to service delivery
* Excellent knowledge of industry best practice and the ability to integrate this in support of strategic aims
* Excellent written and oral communications skills including public speaking, report writing and presentation skills, conveying
information in a coherent manner relevant to the audience
* Evidence of compliance with relevant legal frameworks across service area
* Extensive knowledge, experience, and evidence of managing services within chosen practice areas
* Excellent IT skills
Interview Process:
* Candidates will undergo a two-stage interview process, including a competency-based first interview, followed by a second stage
featuring a presentation element and psychometric testing.
Additional Information:
Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:
* Right to work verification
* Qualification certificate check
* 2x Completed references
* OH Health Questionnaire – Fit For Work
* DBS check (if required for role)
* Completion of all new starter documentation including signed T&C’s
Pleasenote, we reserve the right to close this vacancy early if we receive a highvolume of applications.
Are you a visionary leader passionate about shaping strategic and operational housing management services? Torus Group is seeking
a dynamic and experienced Director of Housing Services to join our leadership team.
Based in St Helens, Warrington, or Liverpool, and reporting to the Group Director of Housing, you'll play a pivotal role in
developing and delivering focused, strategic, and operational housing management services. This is your chance to drive meaningful
change, forge impactful partnerships:
This is one of three Director of Housing Services roles, each focusing on key areas:
* Neighbourhood Housing
* Income & Leasehold, Complaints & Tenant Voice
* Allocations & Lettings, Safer Estates (ASB), Customer Services
The primary focus for this role will be on Income & Leasehold, Complaints & Tenant Voice, but we are seeking a candidate with the
flexibility and expertise to work across all areas as needed.
If you are ready to make a significant impact and lead with vision and purpose, we would love to hear from you!
Responsibilities:
Neighbourhood Housing
* Support the Group Director of Housing (GHD) in implementing innovative, sector-first service delivery models grounded in
research, commercial best practices, and digital design.
* Lead strategic priorities as a social landlord, focusing on tenancy and neighbourhood sustainability while addressing risks
from deprivation, policy changes, and shifting demographics.
* Collaborate with health partners to integrate emerging health and social care delivery models.
Income Management
* Oversee Group rental income collection, including arrears, service charges, and bad debts.
* Lead the Group’s response to welfare reform risks, mitigating the impact of benefit changes on customers' rent payments.
* Leasehold Services
* Develop creative strategies for leaseholder services and management, including emerging tenures like Rent to Buy.
* Collaborate with Assets to ensure full cost recovery in Leasehold management.
Complaints & Tenant Voice
* Ensure compliance with regulatory standards, addressing complaints effectively and implementing improvements based on feedback.
* Develop robust tenant engagement models, fostering a strong Tenant Voice and stakeholder governance.
* Lead the strategic response to tenant and neighbourhood risks affecting sustainability.
Allocations
* Oversee the allocations service, tackling low-demand properties and ensuring legal compliance in policies.
* Drive the growth of the Under One Roof Service, balancing cost recovery and strategic insights.
* Customer Services
* Transform customer-facing services using digital and automation solutions while achieving channel shift targets.
* Develop a strategic vision for customer service aligned with corporate priorities and commercial practices.
Safer Estates (ASB)
* Lead efforts on anti-social behaviour, hoarding, domestic abuse, and knife crime.
* Build collaborative partnerships to deliver safer estates services.
* Develop legally compliant policies and procedures for effective enforcement tools.
Skills & Experience:
* Degree level education, or equivalent, or demonstrable experience
* Membership of CIH at level 4 or above
* Evidence of implementing strategies, policies, operational plans and managing risk
* Experience of leadership and management at senior level
* Proven experience of managing transformational change projects
* Evidence of implementing innovative solutions and approaches to service delivery
* Excellent knowledge of industry best practice and the ability to integrate this in support of strategic aims
* Excellent written and oral communications skills including public speaking, report writing and presentation skills, conveying
information in a coherent manner relevant to the audience
* Evidence of compliance with relevant legal frameworks across service area
* Extensive knowledge, experience, and evidence of managing services within chosen practice areas
* Excellent IT skills
Interview Process:
* Candidates will undergo a two-stage interview process, including a competency-based first interview, followed by a second stage
featuring a presentation element and psychometric testing.
Additional Information:
Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:
* Right to work verification
* Qualification certificate check
* 2x Completed references
* OH Health Questionnaire – Fit For Work
* DBS check (if required for role)
* Completion of all new starter documentation including signed T&C’s
Pleasenote, we reserve the right to close this vacancy early if we receive a highvolume of applications.