Warning Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.

Administration Assistant – Bereavement Services

Dyddiad hysbysebu:	04 Rhagfyr 2024
Cyflog:	£14.44 yr awr
Gwybodaeth ychwanegol am y cyflog:	per hour PAYE depending on experience
Oriau:	Llawn Amser
Dyddiad cau:	02 Ionawr 2025
Lleoliad:	Cambridge, Cambridgeshire, CB3 0JJ
Cwmni:	Triumph Consultants Ltd
Math o swydd:	Dros dro
Cyfeirnod swydd:	Cambridge 5259388

Crynodeb

What's involved with this role:

Temporary Administration Assistant – Bereavement Services

Job Ref: Cambridge 5259388

Pay Rate: Up to £14.44 per hour PAYE depending on experience

Hours per week: 37 Monday – Fridays, normal working hours

Role Length: This opening assignment is for 3-4 months

City: Cambridge, Cambridgeshire

This is based at Cambridge Crematorium - part time hours would be considered.

The purpose of the role is to provide burial, cremation, and memorialisation services, providing a high quality, professional and sympathetic bereavement service to the recently bereaved; and to provide advice, guidance, and support to relatives.

Candidates will need to have experience of working within a bereavement related service with the ability to demonstrate empathy towards members of the public.

Key Responsibilities:

Provide empathetic support and guidance to bereaved people through the complexities of statutory paperwork and documentation associated with burials, cremations, and commemorations.
Advise funeral directors, members of the public and other stakeholders, providing a first class responsive and helpful service, resolving day to day issues creatively and sensitively and acting as a good ambassador of the Council at all times.
Maintain high levels of customer satisfaction within the service.
Undertake all administrate tasks as required to ensure the services are effective and running smoothly, Ensure work is carried out in accordance the Cambridge City Council policies and procedures and, statutory legislation, codes of practise and the ICCM Charter for the Bereaved.
Book Burial, Cremations and memorial services, including the processing of payments.
Undertake basic financial tasks to prepare accounts and income summaries, raise purchase orders.
Responsible for the administration, positioning and installation in respect of the memorials, memorabilia and the memorial safety programme.
Carry out minor repairs and maintenance, including cleaning of memorials.
Operation and daily checks of vehicles.
Carry out witnesses and unwitnessed scatterings of cremated remains and release cremated remains to families/ friends and Funeral Directors.
Act as chapel attendant providing assistance as required to play music and visual images in chapel, using web-based multi-media systems, compact disk, recorded digital mediums and slide show presentations as provided, ensuring the needs of the bereaved are met during the funeral service.
Display public information including the order-of-service and flower identification cards.
Cleaning of customer facing and back of office areas, as per schedule and as required.



Qualifications:

Maths and English GCSE 9 Grade A* - C or equivalent.



Skills & Experience:

Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
The ability to form, build and maintain strong effective working partnerships with others including other team members, other Council staff and members of the public.
Able to actively listen to and respond to customers sensitively and appropriately.
Ability to deliver a strong customer focused approach to service delivery.
Ability to travel between sites.
Ability to drive council vehicles.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).



Full UK driving licence required for this role



Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.

Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and exact job title.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.





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Job Ref: Cambridge 5259388


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.