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Ophthalmology Booking Clerk Admissions Officer
| Posting date: | 27 November 2024 |
|---|---|
| Salary: | £28,622.00 to £30,225.00 per year |
| Additional salary information: | £28622.00 - £30225.00 a year |
| Hours: | Full time |
| Closing date: | 10 December 2024 |
| Location: | Sidcup, DA14 6LT |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9213-24-1317 |
Summary
Main Duties and Responsibilities To carry out administrative duties in ophthalmology, ensuring the day-to-day coordination of all ophthalmology admitted patients, ensuring a high quality, efficient and patient centred service. To fully involve the multidisciplinary teams in the planning of admissions, ensuring that the patient is provided with appropriate information regarding their admission/attendance. Maintain thorough and accurate records of all correspondence with patients throughout their admission. To ensure that admitted patients are booked into the appropriate pre-assessment appointment service and liaise with the clinical staff as required, ensuring the clinic runs smoothly and effectively. Responsible for ensuring that admitted patient waiting times across the specialities are constantly monitored in line with performance targets Responsible for recognising potential future breaches in line with RTT targets,ensuring these are booked appropriately and if unable to book in line with thepatients breach time, to liaise with the consultants and management for appropriate actions. Responsible for advising the Admissions Manager of capacity issues that might negatively impact on patient admission and appointment processes. To manage waiting list activity and admission data with Trust IT systems (i.e., EPIC) and Trust activity reports (i.e., Patient Tracking List Report) and action any errors. To ensure that all patient demographics are checked and updated to meet recognised data quality standards Responsible for the amendment, cancellation and rescheduling of all relevantadmissions and pre-assessment appointment in line with the trust accesspolicy. To deal effectively with Consultant, Fellows and Junior Doctors queries regarding patient admissions, appointments and details for all operating lists To identify the needs of patients in conjunction with their admission / outpatient episode, i.e. language barriers, anxiety, carer / dependant issues. To ensure that when requested, diagnostic tests are booked and anappropriate outpatient appointment is made if needed. To assist the management team in dealing with and to action patient complaints effectively. To assist in the management of the Ophthalmology Community Post op scheme Additional Requirements To carry out general admin duties, compiling information for basic reports and basic waiting list validation. To support the department with implementation of service improvements and developments where appropriate. To assist the department with any administration process not limited to the above but deemed fit for the post holder by the management team. To observe and maintain strict confidentiality of personal information relating topatients and staff, in line with the trusts information and governance policy. To be responsible, with management support, for their own personal development. This job description is intended as a guide to the general scope of duties and is notintended to be definitive or restrictive. It is expected that some of the duties willchange over time and this description will be subject to review in consultation with the post holder. All employees must hold an 'nhs.net' email account which will be the Trust's formal route for email communication.