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753 - Technical Systems Administrator
| Posting date: | 27 November 2024 |
|---|---|
| Salary: | £34,140 to £42,019 per year |
| Additional salary information: | The national salary range is £34,140 - £37,105, London salary range is £38,661 - £42,019. Your salary will be dependent on your base location |
| Hours: | Full time |
| Closing date: | 11 December 2024 |
| Location: | UK |
| Remote working: | On-site only |
| Company: | Ministry of Justice |
| Job type: | Permanent |
| Job reference: | 753 |
Summary
HM Courts and Tribunals Service
Directorate: Digital Technology Services (DTS)
Pay Band: HEO
Job Title: Technical Systems Administrator
Location: London / National
Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability). The frequency may increase in the future
Term: Permanent
Interview: Video conference via Teams
Important salary details:
New recruits to the Civil Service joining MoJ are expected to join at the band minimum.
Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).
GDD:
[1] Government Digital and Data (GDD) Profession Capability Framework and [2] Success Profiles Frameworks. Using GDD we will then determine if you will be paid an additional allowance, on top of your basic salary. This role is within the IT Operations Job Family, is a Application Operations Engineer role at Engineer - Applications Operations level, but carries the title Technical Systems Administrator within DTS.
Introduction:
These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.
HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.
DTS is committed to being a great place to work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.
Please follow the link below for further information about HMCTS. [3] www.gov.uk/government/organisations/hm-courts-and-tribunals-service
Job Description:
As a Technical Systems Administrator in the Tooling Team you will carry out the day to day administration tasks across one or multiple digital Tools managed by the Tooling Team including Ardoq, ServiceNow, Jira, Confluence, Dynatrace and potentially others as the portfolio of the team grows. Typical activities will include the following:
* Develop technical and process documentation
* Develop technical configurations to meet business needs
* Complete on and off boarding for users and services
* Manage groups and permissions and advise on best practice
* Collaborate with team members to drive continuous improvement of our platforms
As new technology enables more efficient ways of working the role should support any ways tooling can help HMCTS orchestrate and automate their business processes.
You will be responsible for maintaining the stability and usability of the tools by carrying out application maintenance, performance monitoring and managing support for incidents related to any of the tools. The Systems Administrator will manage user and group access, provide advice to users and ensure compliance with security. The post holder will be expected to participate in business process improvement workshops with users looking to improve their processes using the tools and also participate in testing activities during the regular release and upgrade cycles.
You will be provided with training and hands on support on all the applications that fall within your remit in the Tooling Team and where applicable you will be given the opportunity to become certified in one or more of the applications i.e. ServiceNow, Atlassian, Dynatrace etc. The post holder will work closely with the Product Managers, Business Analysts, Delivery Manager, and Test Manager within the Tooling Team.
The Systems Administrator also develops relationships with suppliers and other Government departments using similar toolsets and keeps abreast of the latest developments within the tooling industry. This role will give you a fantastic opportunity to work at the heart of the digital transformation in HMCTS as well as develop a broad range of effective business and technical skills.
Directorate: Digital Technology Services (DTS)
Pay Band: HEO
Job Title: Technical Systems Administrator
Location: London / National
Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability). The frequency may increase in the future
Term: Permanent
Interview: Video conference via Teams
Important salary details:
New recruits to the Civil Service joining MoJ are expected to join at the band minimum.
Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).
GDD:
[1] Government Digital and Data (GDD) Profession Capability Framework and [2] Success Profiles Frameworks. Using GDD we will then determine if you will be paid an additional allowance, on top of your basic salary. This role is within the IT Operations Job Family, is a Application Operations Engineer role at Engineer - Applications Operations level, but carries the title Technical Systems Administrator within DTS.
Introduction:
These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.
HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.
DTS is committed to being a great place to work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.
Please follow the link below for further information about HMCTS. [3] www.gov.uk/government/organisations/hm-courts-and-tribunals-service
Job Description:
As a Technical Systems Administrator in the Tooling Team you will carry out the day to day administration tasks across one or multiple digital Tools managed by the Tooling Team including Ardoq, ServiceNow, Jira, Confluence, Dynatrace and potentially others as the portfolio of the team grows. Typical activities will include the following:
* Develop technical and process documentation
* Develop technical configurations to meet business needs
* Complete on and off boarding for users and services
* Manage groups and permissions and advise on best practice
* Collaborate with team members to drive continuous improvement of our platforms
As new technology enables more efficient ways of working the role should support any ways tooling can help HMCTS orchestrate and automate their business processes.
You will be responsible for maintaining the stability and usability of the tools by carrying out application maintenance, performance monitoring and managing support for incidents related to any of the tools. The Systems Administrator will manage user and group access, provide advice to users and ensure compliance with security. The post holder will be expected to participate in business process improvement workshops with users looking to improve their processes using the tools and also participate in testing activities during the regular release and upgrade cycles.
You will be provided with training and hands on support on all the applications that fall within your remit in the Tooling Team and where applicable you will be given the opportunity to become certified in one or more of the applications i.e. ServiceNow, Atlassian, Dynatrace etc. The post holder will work closely with the Product Managers, Business Analysts, Delivery Manager, and Test Manager within the Tooling Team.
The Systems Administrator also develops relationships with suppliers and other Government departments using similar toolsets and keeps abreast of the latest developments within the tooling industry. This role will give you a fantastic opportunity to work at the heart of the digital transformation in HMCTS as well as develop a broad range of effective business and technical skills.