Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Technical Support Engineer
| Dyddiad hysbysebu: | 25 Tachwedd 2024 |
|---|---|
| Cyflog: | £27,000.00 i £30,000.00 bob mis |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 25 Rhagfyr 2024 |
| Lleoliad: | M54TH |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | SY Electronics Limited |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | TSE1 |
Crynodeb
Brief Description:
The Technical Support Engineer is responsible for assisting the Technical Support Team with all duties related to customer enquiries as well as playing a key role in the RMA process and product development. Reporting up to the Technical Support Consultant for all progress, issues and status updates.
The focus of this role is to assist the sales team with pre-sales information and making sure that the correct products are specified, helping existing customers with any post-sales issues by supplying a quick and efficient support response to their on-site engineers and mitigating further client issues, handling a wide range of fault issues through the RMA process, and assist with product testing and quality control.
Key Job Responsibilities:
Provide clear communication with the sales team to specify products that would best suit their customer’s project requirements
Build and supply schematics to the sales team to assist with their sales opportunities
Being aware of all SY product features and capabilities to supply effective support and resolutions to customer enquiries via the service management platform, phone, VC and remote access
Perform in house lab testing to verify issues reported by customers and find solutions to those issues when necessary
Generate clearly written and understandable engineer reports for both internal and external view
Play a key role in logging, validating and testing equipment returned to us from the customer
Accurately follow the RMA process to make sure that equipment is returned to the customer as quickly as possible
Provide telephone support to customers during and following designated milestones within the RMA process
Fully compile RMA reports for each item and document actions taken via the service management platform
Assist with testing new products to highlight potential future issues and help improve product quality
Assist with quality control testing of various items received from the factory to ensure SY high standards are adhered to at all times
Other duties may be required based on capability and level of training
Key Skills & Abilities:
Required:
Minimum 2 years’ experience in AV equipment
Demonstratable capabilities in problem solving
Excellent written and oral communication skills
Excellent customer facing communication at all levels
Ability to read and understand technical documentation
Proven ability to read and create technical schematics
Experience using standard technical test equipment
Ability to follow instructions without constant oversight and achieve set deadlines
Ability to plan and prioritise work according to requirements
Good working knowledge of MS 365 and Office packages
The Technical Support Engineer is responsible for assisting the Technical Support Team with all duties related to customer enquiries as well as playing a key role in the RMA process and product development. Reporting up to the Technical Support Consultant for all progress, issues and status updates.
The focus of this role is to assist the sales team with pre-sales information and making sure that the correct products are specified, helping existing customers with any post-sales issues by supplying a quick and efficient support response to their on-site engineers and mitigating further client issues, handling a wide range of fault issues through the RMA process, and assist with product testing and quality control.
Key Job Responsibilities:
Provide clear communication with the sales team to specify products that would best suit their customer’s project requirements
Build and supply schematics to the sales team to assist with their sales opportunities
Being aware of all SY product features and capabilities to supply effective support and resolutions to customer enquiries via the service management platform, phone, VC and remote access
Perform in house lab testing to verify issues reported by customers and find solutions to those issues when necessary
Generate clearly written and understandable engineer reports for both internal and external view
Play a key role in logging, validating and testing equipment returned to us from the customer
Accurately follow the RMA process to make sure that equipment is returned to the customer as quickly as possible
Provide telephone support to customers during and following designated milestones within the RMA process
Fully compile RMA reports for each item and document actions taken via the service management platform
Assist with testing new products to highlight potential future issues and help improve product quality
Assist with quality control testing of various items received from the factory to ensure SY high standards are adhered to at all times
Other duties may be required based on capability and level of training
Key Skills & Abilities:
Required:
Minimum 2 years’ experience in AV equipment
Demonstratable capabilities in problem solving
Excellent written and oral communication skills
Excellent customer facing communication at all levels
Ability to read and understand technical documentation
Proven ability to read and create technical schematics
Experience using standard technical test equipment
Ability to follow instructions without constant oversight and achieve set deadlines
Ability to plan and prioritise work according to requirements
Good working knowledge of MS 365 and Office packages