Level 2 MSP Support Engineer
| Posting date: | 10 June 2025 |
|---|---|
| Salary: | £30,000 to £35,000 per year |
| Hours: | Full time |
| Closing date: | 10 July 2025 |
| Location: | M2 2BG |
| Remote working: | On-site only |
| Company: | Talent Finder |
| Job type: | Permanent |
| Job reference: | GBDTSM1-003-22254 |
Summary
Level 2 MSP Support Engineer | Manchester | Full-time, 40 hours per week, with daily working hours scheduled as either 8:00 am–4:00 pm, 9:00 am–5:00 pm, or 10:00 am–6:00 pm | £30,000 – £35,000 per year (depending on experience and qualifications)
Our client is looking for a senior 2nd-line IT support engineer to join their team in Manchester.
They are a leading MSP with expertise in the field of supporting science-based businesses, with teams based at many of the leading scientific hubs in the country.
If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, they’d like to meet you. Ultimately, you will be a person customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.
The successful candidate will have shown dedication to their professional development by achieving industry recognised qualifications such as CompTIA accreditations or Microsoft MCP / MCSE and have direct experience of working with common MSP tools and technologies, such as Autotask, Datto, ConnectWise, VMware, Azure and Microsoft 365.
Suitable candidates will already have MSP experience, Please do not apply for this role if you do not have the relevant MSP experience.
Are you the right person for the job?
Technical Competencies Required
• Proven ability to resolve 10+ diverse tickets daily in a live MSP environment, maintaining a first-time fix rate over 70%
• 3+ years of experience managing Windows desktop and server environments, including Group Policies, roaming profiles, and Active Directory for 50–250 users
• Administration experience across 20+ Microsoft 365 tenants, including Exchange Online, SharePoint, Teams, and policy deployment via Intune
• Hands-on experience managing Azure resources such as virtual networks, storage, and Azure AD for at least 5 clients
• Skilled in diagnosing networking issues across firewalls (e.g., SonicWALL, Palo Alto), routers (e.g., DrayTek), switches (e.g., Cisco, HP), and access points (e.g., Ubiquiti, Meraki)
• Experience implementing cybersecurity measures, including MFA, EDR/AV tools, RMM vulnerability monitoring, and Cyber Essentials remediation
• 2+ years using PSA and RMM tools such as Autotask, ConnectWise, or Datto, with effective queue and escalation management
• Participation in 10+ structured IT projects (e.g., migrations, firewall/Wi-Fi/server upgrades), with responsibility for technical delivery and documentation
• Maintains accurate, auditable client documentation using systems like IT Glue or Hudu, including SOPs and handover notes
• Minimum 5 years of IT support experience, including 2+ years in a Level 2 MSP role, demonstrating increasing technical autonomy
Please note: proficiency in the above areas will be assessed as part of the selection process.
Personal Attributes Required
• Self-motivated and organised, able to manage competing service desk and field priorities
• Results-driven, regularly resolving 10+ tickets or escalations per day
• Professional in appearance, attitude, and communication
• Detail-oriented, with strong documentation habits
• Excellent communication and customer service skills in time-critical environments
• Full UK driving licence and own vehicle (essential for client site visits)
• Collaborative team player, able to support Level 1 and Level 3 engineers and mentor junior staff when needed
What will your role look like?
• Providing remote and on-site IT support, swiftly troubleshooting and resolving issues for clients
• Answering support phone calls and emails, managing tickets, and escalating when necessary
• Acting as an escalation point for colleagues, generally L1 helpdesk colleagues
• Providing technical diagnostics and guidance with Google Workspace, Microsoft 365, Windows, Active Directory, Azure, Intune and other related technologies.
• Maintaining detailed technical documentation and contribute to knowledge bases
• Supporting cybersecurity alerts and apply best practices in client environments
• Collaborating with Level 1 and Level 3 engineers, mentoring junior staff when needed
What can you expect in return?
• Opportunity to move into a Level 3 role within 6–12 months
• Flexible working after probation
• Training and certification support
• Supportive and friendly team culture
• Company pension scheme
• Mobile phone allowance
• Free car parking at our Manchester office
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!
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