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Regional Operations Centre Team Lead (ROC TL)
| Dyddiad hysbysebu: | 15 Tachwedd 2024 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 12 Rhagfyr 2024 |
| Lleoliad: | EC2Y 9DB |
| Cwmni: | Mitie |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 65368 |
Crynodeb
Job Title: Regional Operations Centre Team Lead (ROC TL)
Responsible to: Security Operations Manager
Role Overview: To maintain the security and life safety of the client's staff, assets and reputation.
Key Responsibilities:
-Provide support, guidance and basic disciplinary to the Regional Operations Centre (ROC) and the Security Control Room (SCR) on a shift by shift basis 24/7.
-Work alongside the Intelligence Analyst to identify any potential impact to DB operations or business travellers in the region.
-Take responsibility for DB operations or business travellers in the region out of Hours.
-Oversee the proactive management/monitoring of all security systems and ensure immediate/effective response.
-Assist with the management of any HR issues requiring action on the Deutsche Bank contract, inclusive of formal interviews, investigations and disciplinaries.
-Respond to emergency situations/incidents as per current Corporate Security and Non-Financial Risk Management (NFRM) Key Operating Documents (KODs).
-Work in conjunction with Corporate Security Systems to identify and address any issues arising from alarm analysis.
-Manage, coordinate and escalate emergency calls and incidents as per Assignment Instructions (AI's) and KOD's.
-Oversee and ensure correct and timely implementation of the agreed ROC/SCR KOD's.
-Effectively support Deutsche Bank Crisis Management procedures and processes.
-Manage and oversee all executive emergency response in conjunction with external monitoring companies.
-Compliance with all Data Protection requirements in matters relating to investigation records, databases and CCTV records.
-Produce analysis and reports as required by the Operations Manager and/or the client.
-Carry out monthly scenario training for all ROC/SCR personnel.
-Escalate and report any/all security breaches in accordance with AI's.
-Establish and maintain timely and effective communication between all management levels during incidents, accident and emergency situations.
-Maintain full understanding of KODs to effectively manage incidents.
-Deal with the client and the client's staff in a professional and customer engaging manner.
-Respond to emergency situations and assist with emergency building evacuations when necessary.
-Ensure that the logbooks for each building(s) under your care are present, completed and up to date by way of daily checks / post visits and sign each book to confirm this.
-Remain alert to local events which could potentially impact business operations.
-Any other duty deemed relevant by contract management.
The responsibilities listed are not exhaustive. The Regional Operations Centre Manager position requires a flexible approach to responsibilities in order to meet the fluctuating demands of the client.
Skills/ Experience Requirements:
-Must develop good working knowledge of the Deutsche Bank London estate and all Deutsche Bank building throughout the UK.
-Good working knowledge of the corporate business environment.
-Strong networking skills.
-Good understanding of security risk management.
-Excellent written/oral communication skills.
-Well-developed interpersonal skills.
-Strong motivation and understanding of management techniques.
-Able to contribute enthusiastically and co-operatively in a management team.
-Possess a logical approach to work and ability to deliver under pressure with a proactive approach.
-Maintain a good working knowledge of the Incident Management Process.
-Good working knowledge of all Deutsche Bank security systems (Access control, CCTV etc.).
Role Progression:
The standard progression for the Regional Operations Centre Manager would be the position of Security Operations Manager which would require the following:
-Comprehensive knowledge of the Deutsche Bank estate (London and outer London) as well as regional locations.
-Good knowledge of current HR policies.
-Basic knowledge of business / finance with the ability to manage and track expenditure effectively.
-Extensive experience in the manned guarding sector.
-Ability to attend high level contract meetings to discuss the expectations of the client.
-Excellent knowledge of all process and policies associated with the Deutsche Bank contract.
Package:
-Pay Rate: £20.10 per hour (salaried)
-Shifts: 4 on 4 off rotation (Days, Nights & Weekends & Bank Holidays) (42hrs pw)
-Ability to Hours: 06:00 - 18:00hrs / 18:00 - 06:00hrs
Responsible to: Security Operations Manager
Role Overview: To maintain the security and life safety of the client's staff, assets and reputation.
Key Responsibilities:
-Provide support, guidance and basic disciplinary to the Regional Operations Centre (ROC) and the Security Control Room (SCR) on a shift by shift basis 24/7.
-Work alongside the Intelligence Analyst to identify any potential impact to DB operations or business travellers in the region.
-Take responsibility for DB operations or business travellers in the region out of Hours.
-Oversee the proactive management/monitoring of all security systems and ensure immediate/effective response.
-Assist with the management of any HR issues requiring action on the Deutsche Bank contract, inclusive of formal interviews, investigations and disciplinaries.
-Respond to emergency situations/incidents as per current Corporate Security and Non-Financial Risk Management (NFRM) Key Operating Documents (KODs).
-Work in conjunction with Corporate Security Systems to identify and address any issues arising from alarm analysis.
-Manage, coordinate and escalate emergency calls and incidents as per Assignment Instructions (AI's) and KOD's.
-Oversee and ensure correct and timely implementation of the agreed ROC/SCR KOD's.
-Effectively support Deutsche Bank Crisis Management procedures and processes.
-Manage and oversee all executive emergency response in conjunction with external monitoring companies.
-Compliance with all Data Protection requirements in matters relating to investigation records, databases and CCTV records.
-Produce analysis and reports as required by the Operations Manager and/or the client.
-Carry out monthly scenario training for all ROC/SCR personnel.
-Escalate and report any/all security breaches in accordance with AI's.
-Establish and maintain timely and effective communication between all management levels during incidents, accident and emergency situations.
-Maintain full understanding of KODs to effectively manage incidents.
-Deal with the client and the client's staff in a professional and customer engaging manner.
-Respond to emergency situations and assist with emergency building evacuations when necessary.
-Ensure that the logbooks for each building(s) under your care are present, completed and up to date by way of daily checks / post visits and sign each book to confirm this.
-Remain alert to local events which could potentially impact business operations.
-Any other duty deemed relevant by contract management.
The responsibilities listed are not exhaustive. The Regional Operations Centre Manager position requires a flexible approach to responsibilities in order to meet the fluctuating demands of the client.
Skills/ Experience Requirements:
-Must develop good working knowledge of the Deutsche Bank London estate and all Deutsche Bank building throughout the UK.
-Good working knowledge of the corporate business environment.
-Strong networking skills.
-Good understanding of security risk management.
-Excellent written/oral communication skills.
-Well-developed interpersonal skills.
-Strong motivation and understanding of management techniques.
-Able to contribute enthusiastically and co-operatively in a management team.
-Possess a logical approach to work and ability to deliver under pressure with a proactive approach.
-Maintain a good working knowledge of the Incident Management Process.
-Good working knowledge of all Deutsche Bank security systems (Access control, CCTV etc.).
Role Progression:
The standard progression for the Regional Operations Centre Manager would be the position of Security Operations Manager which would require the following:
-Comprehensive knowledge of the Deutsche Bank estate (London and outer London) as well as regional locations.
-Good knowledge of current HR policies.
-Basic knowledge of business / finance with the ability to manage and track expenditure effectively.
-Extensive experience in the manned guarding sector.
-Ability to attend high level contract meetings to discuss the expectations of the client.
-Excellent knowledge of all process and policies associated with the Deutsche Bank contract.
Package:
-Pay Rate: £20.10 per hour (salaried)
-Shifts: 4 on 4 off rotation (Days, Nights & Weekends & Bank Holidays) (42hrs pw)
-Ability to Hours: 06:00 - 18:00hrs / 18:00 - 06:00hrs