Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Quality Assurance Director
| Dyddiad hysbysebu: | 12 Tachwedd 2024 |
|---|---|
| Cyflog: | £42,500 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 12 Rhagfyr 2024 |
| Lleoliad: | West London, London |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | JUST CIRCLE LTD |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Job Title: Quality Assurance Director
Report to: Head of Support Services
Key Working Relationships (Internal): Leadership Team, Admin Team, Area Manager, Service Users, Staff
Key Working Relationships (External): Commissioners, Statutory Services, Voluntary Services, Family
Responsible for: Quality Assurance
Direct Reports: FAS Team/Staff Teams
Salary: £42,500 per annum
Hours of work: 35 hours per week
DBS applicable: Yes
Job Summary
• To lead on quality assurance in liaison with Area Manager.
• To provide line management to JUST’s FAS Team*.
• To oversee quality standards in the delivery of services to people with complex needs who are vulnerable and in need of support.
• To implement quality standards by providing management cover or shadowing across services.
*These are elite support workers who have a flexi role across JUST to improve quality, provide cover and upskill staff.
This is achieved by:
• Diligent operational management in line with JUST’s policies and procedures, values, standards, and objectives.
Main Duties and Responsibilities
Staff Management
• To line manage FAS Team and staff teams when shadowing or providing cover in accordance with JUST HR policies and procedures.
• To ensure that staff have the necessary skills and abilities to carry out their tasks and that they understand the standards and performance expected.
• To ensure that staff participate in learning opportunities and attend training as required.
• To ensure effective communication with staff from different disciplines, visiting therapists and specialised clinicians.
• To ensure staff have a local induction.
• To ensure staff are familiar with the needs, risks, presentations of each service user.
Communication & Information
• To ensure that effective filing and record systems are operated and maintained in compliance with data protection.
• To ensure that there is a strong focus on multi-agency working and ongoing dialogue and liaison with key stakeholders.
Working with service users
• To liaise with Managers to ensure that service users are visited initially in line with the agreed referral procedures and that an initial service response is given promptly.
• To ensure that staff, are encouraging service users to maximise their independence within the framework of a structured and individually tailored support plan and that opportunities for development are supported.
• To ensure the safeguarding of vulnerable adults through staff training and following appropriate policies and procedures.
• To ensure that effective links are made and maintained with suitable external agencies.
Quality
• To lead on the development and implementation of accommodation-based quality monitoring systems.
• To ensure the support planning is SMART and reflects service user outcomes and objectives.
• To set the standards in liaison with Area Manager for health and safety, maintenance, cleanliness and tidiness including in service user’s accommodation.
Finance and Administration
• To set quality standards to minimise voids and vacancies in liaison with managers, area managers and the appropriate external agencies by progressing any referrals promptly.
Operational Matters
• To ensure as far as is reasonably practicable that the Health and Safety (Including fire safety) complies with our policy, procedures and legislation.
• To promote equality, diversity, and inclusion in all aspects of work.
• To ensure that JUST’s operational policies and procedures are followed and adhered to and that project staff, have access to, and understand the requirements.
• To positively represent JUST at any relevant fora and meetings.
• To ensure that all referrers are kept updated about service responses, following discussion with staff team, patch managers, area managers, external agencies, and service users.
Other Duties
• To undertake any other duties and responsibilities appropriate to the post, as may be required from time to time.
Person specification
Post
Quality Assurance Director
Qualifications and experience
• Significant, successful experience of work adult social care.
• Successful experience of managing staff preferably in a health, social care setting.
• Experience of delivering high quality services.
Knowledge, skills, and abilities
• Understanding of what makes a quality assured service.
• Knowledge and understanding of complex needs.
• Good IT, record keeping and admin skills.
• Good written and verbal communication skills.
• Ability to develop and maintain effective working relationships
• Good understanding of H&S practices and legislation.
• Knowledge and understanding of the safeguarding of vulnerable adults.
• Commitment to, understanding of and ongoing management of equality of opportunity, inclusion, and diversity.
Applicants must state clearly on their application form the ways in which their skills and experience meet all the selection criteria in the person specification. If you do not adequately address each one of these in your application, we will not be able to shortlist you.
Conditions of service and personnel information
Post
Quality Assurance Manager
Salary
£42,500 per annum
Screening
This post is subject to satisfactory references, pre-appointment Health Assessment and an enhanced Disclosure and Barring Service (DBS) check
For application pack please email recruitment@just.org.uk
Thank you
And good luck with your application
Report to: Head of Support Services
Key Working Relationships (Internal): Leadership Team, Admin Team, Area Manager, Service Users, Staff
Key Working Relationships (External): Commissioners, Statutory Services, Voluntary Services, Family
Responsible for: Quality Assurance
Direct Reports: FAS Team/Staff Teams
Salary: £42,500 per annum
Hours of work: 35 hours per week
DBS applicable: Yes
Job Summary
• To lead on quality assurance in liaison with Area Manager.
• To provide line management to JUST’s FAS Team*.
• To oversee quality standards in the delivery of services to people with complex needs who are vulnerable and in need of support.
• To implement quality standards by providing management cover or shadowing across services.
*These are elite support workers who have a flexi role across JUST to improve quality, provide cover and upskill staff.
This is achieved by:
• Diligent operational management in line with JUST’s policies and procedures, values, standards, and objectives.
Main Duties and Responsibilities
Staff Management
• To line manage FAS Team and staff teams when shadowing or providing cover in accordance with JUST HR policies and procedures.
• To ensure that staff have the necessary skills and abilities to carry out their tasks and that they understand the standards and performance expected.
• To ensure that staff participate in learning opportunities and attend training as required.
• To ensure effective communication with staff from different disciplines, visiting therapists and specialised clinicians.
• To ensure staff have a local induction.
• To ensure staff are familiar with the needs, risks, presentations of each service user.
Communication & Information
• To ensure that effective filing and record systems are operated and maintained in compliance with data protection.
• To ensure that there is a strong focus on multi-agency working and ongoing dialogue and liaison with key stakeholders.
Working with service users
• To liaise with Managers to ensure that service users are visited initially in line with the agreed referral procedures and that an initial service response is given promptly.
• To ensure that staff, are encouraging service users to maximise their independence within the framework of a structured and individually tailored support plan and that opportunities for development are supported.
• To ensure the safeguarding of vulnerable adults through staff training and following appropriate policies and procedures.
• To ensure that effective links are made and maintained with suitable external agencies.
Quality
• To lead on the development and implementation of accommodation-based quality monitoring systems.
• To ensure the support planning is SMART and reflects service user outcomes and objectives.
• To set the standards in liaison with Area Manager for health and safety, maintenance, cleanliness and tidiness including in service user’s accommodation.
Finance and Administration
• To set quality standards to minimise voids and vacancies in liaison with managers, area managers and the appropriate external agencies by progressing any referrals promptly.
Operational Matters
• To ensure as far as is reasonably practicable that the Health and Safety (Including fire safety) complies with our policy, procedures and legislation.
• To promote equality, diversity, and inclusion in all aspects of work.
• To ensure that JUST’s operational policies and procedures are followed and adhered to and that project staff, have access to, and understand the requirements.
• To positively represent JUST at any relevant fora and meetings.
• To ensure that all referrers are kept updated about service responses, following discussion with staff team, patch managers, area managers, external agencies, and service users.
Other Duties
• To undertake any other duties and responsibilities appropriate to the post, as may be required from time to time.
Person specification
Post
Quality Assurance Director
Qualifications and experience
• Significant, successful experience of work adult social care.
• Successful experience of managing staff preferably in a health, social care setting.
• Experience of delivering high quality services.
Knowledge, skills, and abilities
• Understanding of what makes a quality assured service.
• Knowledge and understanding of complex needs.
• Good IT, record keeping and admin skills.
• Good written and verbal communication skills.
• Ability to develop and maintain effective working relationships
• Good understanding of H&S practices and legislation.
• Knowledge and understanding of the safeguarding of vulnerable adults.
• Commitment to, understanding of and ongoing management of equality of opportunity, inclusion, and diversity.
Applicants must state clearly on their application form the ways in which their skills and experience meet all the selection criteria in the person specification. If you do not adequately address each one of these in your application, we will not be able to shortlist you.
Conditions of service and personnel information
Post
Quality Assurance Manager
Salary
£42,500 per annum
Screening
This post is subject to satisfactory references, pre-appointment Health Assessment and an enhanced Disclosure and Barring Service (DBS) check
For application pack please email recruitment@just.org.uk
Thank you
And good luck with your application