Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Workplace Host
| Dyddiad hysbysebu: | 05 Tachwedd 2024 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 05 Rhagfyr 2024 |
| Lleoliad: | EC2R 5AA |
| Cwmni: | Mitie |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 64815 |
Crynodeb
Workplace Host - Mitie, Central LondonSalary: £16.50/hour, 42 hours per week, 4 days on, 4 days off Monday to Sunday. Days only. Reporting to: Workplace Lead
Role Overview: A fantastic opportunity for a front of house service professional who has the ability to work over 7 days, and has the necessary SIA qualifications. As a Workplace Host, your mission is to craft a seamless 5-star experience for every visitor and colleague and support the Workplace Lead and Facilities Manager to proactively manage the workspace and ensure all is working as intended. With a blend of exceptional service and meticulous attention to detail, you'll ensure every interaction leaves a lasting impression. You will be extremely organised, able to work independently, and skilled at developing meaningful and productive relationships with our clients and key stakeholders. You will be just as comfortable checking someone in at the Reception desk and escorting them to the Executive Suite, as you will be carrying out a security patrol and liaising with other workstreams to resolve any issue that is impacting colleague experience or safety on site. You will be just as confident to deal with those attempting to enter the building without permission, as you would be to deal with an incident requiring first aid. You will be spending a lot of time on your feet, and be a natural problem solver. You will enjoy the buzz of a busy weekday when the office is fully occupied, and still be able to remain focused when the office is quiet on the weekend.
Key Responsibilities:
-Warm Welcomes: Greet and assist all visitors and colleagues with a professional, concierge-level approach.
-Security: Keep the building, the occupants, and client's property safe at all times
-Manage Key Areas: Daily ownership of the physical touchpoints, ensuring all colleague and client facing areas are set to agreed layouts, fabric, and housekeeping standards, and all working as intended
-Efficient Check-ins: Manage visitor check-ins and check-outs, ensuring smooth access and departure processes.
-Queue Management: Proactively manage queues to streamline arrival and departure experiences.
-Facility Coordination: Support facilities management and the wider FOH team to proactively manage the workspace, ensuring compliance and maintaining high service standards.
-Technical Expertise: Offer first class meeting room and event space AV support. Undertake regular checks of AV kit to ensure it is working at all times.
Main Duties:
-Professional Conduct: Maintain a high level of professionalism, adhering to company policies and procedures.
-Patrols: Stay alert and vigilante at all times, to maintain the security integrity of the building, and respond to safety or security incidents
-Effective Communication: Address and resolve visitor and colleague requests efficiently, ensuring clear and timely follow-up.
-Meeting Support: Support the set up and reset of meeting rooms and event spaces to specified layouts
-Routine Checks and Audits: Perform floor walks and service audits, logging any necessary work orders, and seeing through to resolution
-Visitor Engagement: Build rapport with frequent visitors, keeping the team informed about their preferences. Act as a host in the Lobby area, verbally greeting all who pass you at all times.
-VIP Services: Ensure VIP guests receive exceptional service and satisfaction.
-Query Management: Triage and respond to colleague queries via various platforms, ensuring all queries are acknowledged and resolved efficiently
-Visible Support: Act as a tangible and accessible point of service for all inquiries whilst moving throughout the office.
-Interlock: Act as an interlock between service teams and support the management team to coordinate their response to issues affecting colleague experience
-Escorting: Host approved contractors on site
-Role Model: Adopt the service standards and support the management team with training of fellow team members
-Security: Fully and satisfactorily complete all of the security focused tasks and duties on site as defined within the published Assignment Instructions (AI's)
Qualifications:
-Experience: 1-2 years in high-end hotels, modern workplaces, or hospitality.
-Communication Skills: Exceptional verbal, written, and interpersonal skills.
-Safety: Level 2 First Aid
-Security: SIA Security Guard licence
-Presentation: Immaculate grooming and personal presentation.
-Technical Proficiency: Skilled in Outlook, Word, Teams, and Chrome; experience with visitor management tools like Condeco and ProxyClick.
-IT: Ability to handle a high volume of queries over different platforms
-Customer Service: Training to be provided, such as an apprenticeship or other on the job learning or qualification
Core Skills: Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritization, and personal organization.
Join us to play a pivotal role in ensuring our Client's office is working as intended and a safe and secure place to be at all times!
Role Overview: A fantastic opportunity for a front of house service professional who has the ability to work over 7 days, and has the necessary SIA qualifications. As a Workplace Host, your mission is to craft a seamless 5-star experience for every visitor and colleague and support the Workplace Lead and Facilities Manager to proactively manage the workspace and ensure all is working as intended. With a blend of exceptional service and meticulous attention to detail, you'll ensure every interaction leaves a lasting impression. You will be extremely organised, able to work independently, and skilled at developing meaningful and productive relationships with our clients and key stakeholders. You will be just as comfortable checking someone in at the Reception desk and escorting them to the Executive Suite, as you will be carrying out a security patrol and liaising with other workstreams to resolve any issue that is impacting colleague experience or safety on site. You will be just as confident to deal with those attempting to enter the building without permission, as you would be to deal with an incident requiring first aid. You will be spending a lot of time on your feet, and be a natural problem solver. You will enjoy the buzz of a busy weekday when the office is fully occupied, and still be able to remain focused when the office is quiet on the weekend.
Key Responsibilities:
-Warm Welcomes: Greet and assist all visitors and colleagues with a professional, concierge-level approach.
-Security: Keep the building, the occupants, and client's property safe at all times
-Manage Key Areas: Daily ownership of the physical touchpoints, ensuring all colleague and client facing areas are set to agreed layouts, fabric, and housekeeping standards, and all working as intended
-Efficient Check-ins: Manage visitor check-ins and check-outs, ensuring smooth access and departure processes.
-Queue Management: Proactively manage queues to streamline arrival and departure experiences.
-Facility Coordination: Support facilities management and the wider FOH team to proactively manage the workspace, ensuring compliance and maintaining high service standards.
-Technical Expertise: Offer first class meeting room and event space AV support. Undertake regular checks of AV kit to ensure it is working at all times.
Main Duties:
-Professional Conduct: Maintain a high level of professionalism, adhering to company policies and procedures.
-Patrols: Stay alert and vigilante at all times, to maintain the security integrity of the building, and respond to safety or security incidents
-Effective Communication: Address and resolve visitor and colleague requests efficiently, ensuring clear and timely follow-up.
-Meeting Support: Support the set up and reset of meeting rooms and event spaces to specified layouts
-Routine Checks and Audits: Perform floor walks and service audits, logging any necessary work orders, and seeing through to resolution
-Visitor Engagement: Build rapport with frequent visitors, keeping the team informed about their preferences. Act as a host in the Lobby area, verbally greeting all who pass you at all times.
-VIP Services: Ensure VIP guests receive exceptional service and satisfaction.
-Query Management: Triage and respond to colleague queries via various platforms, ensuring all queries are acknowledged and resolved efficiently
-Visible Support: Act as a tangible and accessible point of service for all inquiries whilst moving throughout the office.
-Interlock: Act as an interlock between service teams and support the management team to coordinate their response to issues affecting colleague experience
-Escorting: Host approved contractors on site
-Role Model: Adopt the service standards and support the management team with training of fellow team members
-Security: Fully and satisfactorily complete all of the security focused tasks and duties on site as defined within the published Assignment Instructions (AI's)
Qualifications:
-Experience: 1-2 years in high-end hotels, modern workplaces, or hospitality.
-Communication Skills: Exceptional verbal, written, and interpersonal skills.
-Safety: Level 2 First Aid
-Security: SIA Security Guard licence
-Presentation: Immaculate grooming and personal presentation.
-Technical Proficiency: Skilled in Outlook, Word, Teams, and Chrome; experience with visitor management tools like Condeco and ProxyClick.
-IT: Ability to handle a high volume of queries over different platforms
-Customer Service: Training to be provided, such as an apprenticeship or other on the job learning or qualification
Core Skills: Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritization, and personal organization.
Join us to play a pivotal role in ensuring our Client's office is working as intended and a safe and secure place to be at all times!