Jeopardy Coordinator
| Dyddiad hysbysebu: | 29 Hydref 2024 |
|---|---|
| Cyflog: | £28,938 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | 25 days annual leave, plus bank holidays |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 27 Tachwedd 2024 |
| Lleoliad: | Redditch, Worcestershire, B98 7ST |
| Cwmni: | Arcus FM Limited |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 2024-6253_1730122662 |
Crynodeb
Due to continued growth, we have newly created Reporting & Planning Coordinator role, based at our Redditch site on a permanent basis.
You will assist the Reporting & Planning Manager in pro-actively managing work orders which are aged, running out of SLA, awaiting parts, hire, permits, two man and accepted quotes mitigating the risk of failure.
Working 5 days out 7 in a week with work window between 7am and 7pm
- Support Manager to monitor all work orders to ensure they are on track to meet the agreed SLAs.
- Identify work orders that are at risk of failing to meet SLA requirements and take immediate action to address potential issues.
- Manage work orders requiring parts and ensuring these are completed within SLA parameters or being escalated appropriately.
- Identifying process gaps to drive performance with work order management, addressing oldest work orders or work orders which have had excessive ETA moves and managing through to completion.
- Collaborate with engineering teams, dispatch, and other stakeholders to implement corrective actions to mitigate risks.
- Act as the central point of contact for complex work orders, ensuring clear communication between teams.
- Liaise with customer service teams to communicate any potential delays to customers and manage expectations.
- Provide support to team members on best practices for work order management
- Attend meetings with key stakeholders to support analysis and findings.
Skills required
- Knowledge of field-based planning & scheduling operations is preferable including good knowledge of CAFM, and customer service best practices
- Understanding and experience of the retail industry desirable
- Problem-Solving: Capable of quickly identifying issues and developing effective solutions.
- Communication: Excellent verbal and written communication skills, with the ability to convey information clearly and concisely.
- Attention to Detail: High level of accuracy and attention to detail in monitoring SLAs and managing risks.
- IT literate with experience of MS Office applications i.e. Word and Excel
- Excellent administration and time management skills
- Ability to work under pressure and meet tight deadlines
- Process management & continuous improvement ethos
- Relationship management - team working / collaborative
You'll be a confident, self-motivated, empathetic individual with strong communication skills. You'll be detail conscious with a strong focus on achieving a high level of customer service. You'll be capable of handling sensitive and confidential information capturing this onto multiple IT systems whilst working with conflicting deadlines.
This is a 40-hour per week role, working 7am - 7pm across 7 days, therefore flexibility is required.
For this role you'll have experience of working within a fast-paced time pressured customer service role, within any industry and sector!
In return for your hard work we would offer you:
- Salary: £28,938 per annum, depending on experience
- Up to 4% discretionary bonus scheme, subject to achievement of targets
- 25 days annual leave + Bank Holidays
- Generous contributory pension scheme of matched contributions between 5% and 6%
- Life Assurance
- Learning & Development opportunities
- Funded Training Sponsorship Scheme
- Cycle to Work Scheme
- Healthshield Scheme
At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation
To be considered for this position please submit your application via the 'apply' button.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd