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Westcall Supervisor | Berkshire Healthcare NHS Foundation Trust
| Posting date: | 23 October 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £27,857 - £30,570 per annum, pro rata (incl of HCAS) |
| Hours: | Part time |
| Closing date: | 22 November 2024 |
| Location: | Wokingham, RG41 2RE |
| Company: | Berkshire Healthcare NHS Foundation Trust |
| Job type: | Contract |
| Job reference: | 6747463/371-CHS761 |
Summary
BHFT Internal Candidates only
Westcall, the GP out of hours service for Berkshire West is looking foramotivated and driven individual to join ourteaminaBand 4 Supervisor positionin a fixed term post ending31 March 2025.
The successful applicant will be based atWokingham Community Hospital. You willtake the lead role of an out of hours referral team. Duties include operational leadership and supervision of the call handling/despatchingteamwhile on an operational shift,operational support to theWestcallOut of Hours Service,pro-active work force distribution and risk reporting,training of new and existing staff, carrying outregular performance audits,annual appraisal,performanceand touchpointmeetings, inductions for new staff, senior team meetings.The post requires exceptional team leadership skills,previousexperience of leading a team, despatchingexperienceand extensive knowledge of the Adastra and RIO patient management systems.
We are recruitingfor 36 hours a week to includethefollowing shifts
Tuesday 6pm-midnight (every other week)
Friday6pm to midnight
Saturday6pm to midnight
Sunday 7pm-midnight
Sundayfrom midnight to 8am on Monday
The post holders will also be expected to work Christmas days, Boxing days and other bank holidays which are our busiest periods.
• Induct,trainand assess trainee members of the operational staff on electronic and telephone systems. Ensure that members of staff are aware of and familiar with relevant clinical standards and operational procedures and protocols. Participate in auditing operational staff.Carrying outperformance management of a designated teamincluding touchpoint meetings.
• Answer incoming calls in a courteous,helpfuland professional mannerrepresentingtheinitialcontact with the service. Ensure that patients’ contact details are entered accurately onto the system databases.
• Receiving incoming referrals to the Berkshire Integrated Hub and collect supporting information from the referrer,patientand other agencies. Tomonitorthe Berkshire Integrated hub mailbox for incoming referrals.Toensure incoming referrals are processedin a timely mannerto meet service requirements and are referred onto theappropriate service, ensuring all supporting documentation is completed and referred on.
• Efficient andaccuraterecording of data on the Adastra and RIO electronic patient management systems including details of clinical symptoms, relevant past medicalhistoryand medication where appropriate
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our values at Berkshire Healthcare are:
• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions
Your wellbeing is important to us. Some of the benefits of working for us include:
• Flexible working options to support work-life balance
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites
The “must haves” for you to be considered for this role:
• Excellentteam leadershipskills
• The ability to work effectivelyand efficiently in directing members of an operational team when under pressure
• The ability toco-ordinateand distribute workload to ensure that the Service’s required operational and performance targets are met
• A patientcentricattitude
For further information about the role, please see attached job description and person specification.We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips – see the help with your application document attached once you click apply.
If you’re someone who shares our passion for excellence and care, you belong at Berkshire Healthcare!
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.
This advert closes on Wednesday 30 Oct 2024
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.