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Experienced Sales Account Manager based in Leeds
| Posting date: | 23 October 2024 |
|---|---|
| Salary: | £30,000 to £50,000 per year |
| Additional salary information: | Holiday, pension, commission, bonus. |
| Hours: | Full time |
| Closing date: | 22 November 2024 |
| Location: | Leeds, West Yorkshire |
| Remote working: | On-site only |
| Company: | Data Protection People Ltd |
| Job type: | Permanent |
| Job reference: |
Summary
Data Protection People is seeking a dynamic Account Manager to join our thriving team in Leeds. As a key member of our team, you'll manage existing client relationships and drive business growth. The is a permanent contract, starting asap. From £30,000 - £50,000 DOE.
Location: Leeds
Working Hours: Monday - Friday 9 - 5:30 (37.5 hours a week)
As an Account Manager, you will play a crucial role in building and maintaining strong client relationships. You'll be responsible for delivering high-quality consulting services, identifying opportunities for growth, and ensuring client satisfaction. By working closely with internal teams and understanding client needs, you'll contribute significantly to the success of the business.
Key Functions:
1. Client Relationship Management: Develop and maintain strong, long-term client relationships to ensure satisfaction and loyalty.
2. Project Oversight: Coordinate the delivery of consulting services, ensuring that projects meet client expectations in terms of quality, timelines, and budget.
3. Business Development: Identify and pursue opportunities for additional sales and services within existing accounts.
4. Client Communication and Reporting: Serve as the main point of communication between the client and internal teams, ensuring clarity and transparency.
5 Problem Resolution: Address and resolve client issues and challenges to maintain trust and ensure the smooth delivery of services
Main Responsibilities:
1. Operating as the lead point of contact for all matters specific to your allocated customers
2. Building and maintaining strong, long-lasting customer relationships
3. Negotiating renewals on existing contracts, upselling into existing consultancy clients, managed service customers and DataWise agreements to maximise profit
4. To attend client sites regularly to attend account management meetings
5. To log, and handle inbound customer DP helpdesk queries on the CRM system
6. To provide excellent customer service to existing clients, including managing regular newsletter campaigns in conjunction with the consulting team and drive forward outbound company communication to DPP clients
7. To promptly follow-up on customer queries, requirements or actions.
8. To plan and utilise time efficiently and effectively.
9. To positively contribute to the development of the company and its services.
10. Act always with integrity and confidentiality and do nothing which brings the company or any of its employees or agents into disrepute.
11. Any other relevant duties as agreed from time to time.
Person Specification:
1. Proven work experience as an account manager, key account manager, junior account manager or other relevant experience
2. Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organisation, including board executives
3. Solid experience with CRM software and MS Office
4. Experience in delivering client-focused solutions based on customer needs
5. Proven ability to manage multiple projects at a time while paying strict attention to detail
6. Excellent listening, negotiation and presentation skills
7. Excellent verbal and written communications skills
8. Being a team player is essential
Competitive plus commission and benefits.
Location: Leeds
Working Hours: Monday - Friday 9 - 5:30 (37.5 hours a week)
As an Account Manager, you will play a crucial role in building and maintaining strong client relationships. You'll be responsible for delivering high-quality consulting services, identifying opportunities for growth, and ensuring client satisfaction. By working closely with internal teams and understanding client needs, you'll contribute significantly to the success of the business.
Key Functions:
1. Client Relationship Management: Develop and maintain strong, long-term client relationships to ensure satisfaction and loyalty.
2. Project Oversight: Coordinate the delivery of consulting services, ensuring that projects meet client expectations in terms of quality, timelines, and budget.
3. Business Development: Identify and pursue opportunities for additional sales and services within existing accounts.
4. Client Communication and Reporting: Serve as the main point of communication between the client and internal teams, ensuring clarity and transparency.
5 Problem Resolution: Address and resolve client issues and challenges to maintain trust and ensure the smooth delivery of services
Main Responsibilities:
1. Operating as the lead point of contact for all matters specific to your allocated customers
2. Building and maintaining strong, long-lasting customer relationships
3. Negotiating renewals on existing contracts, upselling into existing consultancy clients, managed service customers and DataWise agreements to maximise profit
4. To attend client sites regularly to attend account management meetings
5. To log, and handle inbound customer DP helpdesk queries on the CRM system
6. To provide excellent customer service to existing clients, including managing regular newsletter campaigns in conjunction with the consulting team and drive forward outbound company communication to DPP clients
7. To promptly follow-up on customer queries, requirements or actions.
8. To plan and utilise time efficiently and effectively.
9. To positively contribute to the development of the company and its services.
10. Act always with integrity and confidentiality and do nothing which brings the company or any of its employees or agents into disrepute.
11. Any other relevant duties as agreed from time to time.
Person Specification:
1. Proven work experience as an account manager, key account manager, junior account manager or other relevant experience
2. Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organisation, including board executives
3. Solid experience with CRM software and MS Office
4. Experience in delivering client-focused solutions based on customer needs
5. Proven ability to manage multiple projects at a time while paying strict attention to detail
6. Excellent listening, negotiation and presentation skills
7. Excellent verbal and written communications skills
8. Being a team player is essential
Competitive plus commission and benefits.