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AGLOW Supervisor Food & Beverage
| Posting date: | 22 October 2024 |
|---|---|
| Salary: | £12.80 per hour |
| Hours: | Part time |
| Closing date: | 31 October 2024 |
| Location: | DL14 7JF |
| Remote working: | On-site only |
| Company: | The Auckland Project |
| Job type: | Temporary |
| Job reference: | AGLOW Super |
Summary
Role
Food and Beverage Supervisor - AGLOW
Reporting to
Hospitality Manager
Contract
Casual - we offer a range of part time hours during the event which runs daily from 20th November to 31st December from 4pm – 10.00pm, excluding Christmas Day
Salary
£12.80 per hour
The Auckland Project
At the heart of our sites is St Peter’s Chapel, in Auckland Castle: the home of the Prince Bishops, and the historic seat of faith and power in the North of England. The experience across our sites is deeply linked to those two themes of faith and power – they are repeated throughout the Castle and Faith Museum, the Mining Art Gallery and the Spanish Gallery. The collection of our venues, spaces and places invite conversations about belonging, faith, loss, sacrifice, community, love and creativity. We would like our guests to explore: to discover things about our town, our country and their own lives. We want to create memorable and transformative encounters – and need your help to do so.
The role purpose:
We are looking for part-time Food and Beverage Supervisors to join the passionate team at The Auckland Project during our special AGLOW event. AGLOW is our exciting, and new, illuminated Christmas trail that will see thousands of visitors visiting Bishop Auckland. This event will run from 22th November – 31st December and the role will be based in a series of food and beverage outdoor huts located through the castle grounds and deer park.
This is an exciting opportunity to be at the heart of the Auckland Project. As a member of the team, you will deliver exceptional hospitality, creating unique customer experiences in a happy creative workplace founded in professionalism and with a strong team ethic. We are looking for people who can channel their passion to consistently exceed customer expectations.
The post-holder is responsible for the following key accountabilities:
Key Responsibilities:
The post-holder is responsible for the following key accountabilities:
• Manage and lead a small team of F&B assistants during the event while also reporting to, and working with, the Catering and Functions Manager
• Arrive early before the event starts to ensure each F&B hut is stocked up and ready for the arrival of visitors
• Carrying out opening and closing procedures for each of the 5 F&B huts
• Ensuring exceptionally high standards of service and presentation from all members of the team
• Recognising training needs within a newly developing team. Training, supporting and mentoring servers to deliver to the expected standards
• Preparing and serving a mixture of basic, hot and cold food and drinks
• Smart, well presented and capable of remaining calm whilst under pressure in a busy environment
• Responding to customer feedback and being proactive at all times, using initiative, diplomacy and discretion to avoid issues as they arise
• Work within specified processes around our stock management and EPOS solution, ensuring that all information is up to date and that all processes are completed on a day to day basis
• Ensuring good health, safety and access practice, ensuring familiarity and compliance with TAP policies, procedures and guidelines and the health and safety of visitors, staff, volunteers and contractors at all times.
• Using a till system, cashing up duties
• Knowledge of menus, allergens, and presentation standards
• Carry out all cleaning duties allocated in accordance with the cleaning schedule, including the emptying of bins at the end of the night
Person Specification:
Essential Criteria
Essential Desirable Where identified
Qualifications Food safety level 2
Barista training
Application Form
Certificates
Experience Supervision or management of staff
At least one years’ experience in a similar position in a customer facing environment
Experience of managing / monitoring health & safety in a workplace
Experience of training and mentoring team members
Previous experience of working with volunteers Application Form
Interview
References
Knowledge & Skills Strong communication & interpersonal skills with
Ability to multitask in a busy environment
The ability to lead and motivate staff
Administrative ability and IT literacy.
Numeracy and financial skills in order to monitor adhere to a budget.
Level 2 in numeracy & literacy Interview
References
Personal Qualities, attitude & behaviours Must be aged 18+
Must be passionate about good food and customer service.
Ability to work as part of a team
Professional, hardworking and charismatic
Must be Willing to work evenings and weekends.
Interview
The Auckland Project focus
The Auckland Project works hard to create a positive change for those living, working and visiting Bishop Auckland. We have created a visitor destination in Bishop Auckland, incorporating Auckland Castle (once home to the Prince Bishops of Durham), a Spanish Art Gallery, Faith Museum, Walled Garden, Deer Park, Mining Art Gallery, Auckland Tower visitor centre and Weardale Railway.
Our visitor destination and community development programme broadly fits into three areas:
1. The social environment: we help individuals and communities by creating a sense of curiosity, hope and faith in themselves and the world around them. We provide opportunities for skills development and partnerships, building a year-round tourist market and supporting small creative industries to thrive
2. The natural environment: we protect, sustain and enhance the world around us
3. The built environment: we restore and enhance the beauty and historic significance of the buildings, structures and assets in our care.
By working with us, you are helping to ensure the town’s future is as magnificent and vibrant as its past.
How to Apply
Apply for this role by emailing recruitment@aucklandproject.org and requesting an application form.
Closing date: Thursday 31st October 2024 at 12 noon
Food and Beverage Supervisor - AGLOW
Reporting to
Hospitality Manager
Contract
Casual - we offer a range of part time hours during the event which runs daily from 20th November to 31st December from 4pm – 10.00pm, excluding Christmas Day
Salary
£12.80 per hour
The Auckland Project
At the heart of our sites is St Peter’s Chapel, in Auckland Castle: the home of the Prince Bishops, and the historic seat of faith and power in the North of England. The experience across our sites is deeply linked to those two themes of faith and power – they are repeated throughout the Castle and Faith Museum, the Mining Art Gallery and the Spanish Gallery. The collection of our venues, spaces and places invite conversations about belonging, faith, loss, sacrifice, community, love and creativity. We would like our guests to explore: to discover things about our town, our country and their own lives. We want to create memorable and transformative encounters – and need your help to do so.
The role purpose:
We are looking for part-time Food and Beverage Supervisors to join the passionate team at The Auckland Project during our special AGLOW event. AGLOW is our exciting, and new, illuminated Christmas trail that will see thousands of visitors visiting Bishop Auckland. This event will run from 22th November – 31st December and the role will be based in a series of food and beverage outdoor huts located through the castle grounds and deer park.
This is an exciting opportunity to be at the heart of the Auckland Project. As a member of the team, you will deliver exceptional hospitality, creating unique customer experiences in a happy creative workplace founded in professionalism and with a strong team ethic. We are looking for people who can channel their passion to consistently exceed customer expectations.
The post-holder is responsible for the following key accountabilities:
Key Responsibilities:
The post-holder is responsible for the following key accountabilities:
• Manage and lead a small team of F&B assistants during the event while also reporting to, and working with, the Catering and Functions Manager
• Arrive early before the event starts to ensure each F&B hut is stocked up and ready for the arrival of visitors
• Carrying out opening and closing procedures for each of the 5 F&B huts
• Ensuring exceptionally high standards of service and presentation from all members of the team
• Recognising training needs within a newly developing team. Training, supporting and mentoring servers to deliver to the expected standards
• Preparing and serving a mixture of basic, hot and cold food and drinks
• Smart, well presented and capable of remaining calm whilst under pressure in a busy environment
• Responding to customer feedback and being proactive at all times, using initiative, diplomacy and discretion to avoid issues as they arise
• Work within specified processes around our stock management and EPOS solution, ensuring that all information is up to date and that all processes are completed on a day to day basis
• Ensuring good health, safety and access practice, ensuring familiarity and compliance with TAP policies, procedures and guidelines and the health and safety of visitors, staff, volunteers and contractors at all times.
• Using a till system, cashing up duties
• Knowledge of menus, allergens, and presentation standards
• Carry out all cleaning duties allocated in accordance with the cleaning schedule, including the emptying of bins at the end of the night
Person Specification:
Essential Criteria
Essential Desirable Where identified
Qualifications Food safety level 2
Barista training
Application Form
Certificates
Experience Supervision or management of staff
At least one years’ experience in a similar position in a customer facing environment
Experience of managing / monitoring health & safety in a workplace
Experience of training and mentoring team members
Previous experience of working with volunteers Application Form
Interview
References
Knowledge & Skills Strong communication & interpersonal skills with
Ability to multitask in a busy environment
The ability to lead and motivate staff
Administrative ability and IT literacy.
Numeracy and financial skills in order to monitor adhere to a budget.
Level 2 in numeracy & literacy Interview
References
Personal Qualities, attitude & behaviours Must be aged 18+
Must be passionate about good food and customer service.
Ability to work as part of a team
Professional, hardworking and charismatic
Must be Willing to work evenings and weekends.
Interview
The Auckland Project focus
The Auckland Project works hard to create a positive change for those living, working and visiting Bishop Auckland. We have created a visitor destination in Bishop Auckland, incorporating Auckland Castle (once home to the Prince Bishops of Durham), a Spanish Art Gallery, Faith Museum, Walled Garden, Deer Park, Mining Art Gallery, Auckland Tower visitor centre and Weardale Railway.
Our visitor destination and community development programme broadly fits into three areas:
1. The social environment: we help individuals and communities by creating a sense of curiosity, hope and faith in themselves and the world around them. We provide opportunities for skills development and partnerships, building a year-round tourist market and supporting small creative industries to thrive
2. The natural environment: we protect, sustain and enhance the world around us
3. The built environment: we restore and enhance the beauty and historic significance of the buildings, structures and assets in our care.
By working with us, you are helping to ensure the town’s future is as magnificent and vibrant as its past.
How to Apply
Apply for this role by emailing recruitment@aucklandproject.org and requesting an application form.
Closing date: Thursday 31st October 2024 at 12 noon