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Bookings Coordinator
| Posting date: | 07 October 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £23,000 per annum, plus commission |
| Hours: | Full time |
| Closing date: | 06 November 2024 |
| Location: | North London, W4 5YT |
| Company: | Norton Way Group Ltd |
| Job type: | Permanent |
| Job reference: | 643 |
Summary
Job Advert
Role: Bookings Coordinator
Salary: £23,000 per annum, plus commission
Location: Chiswick Honda, 4 Power Road, Chiswick London W4 5YT
A bit about us:
Established in 1989, Norton Way Group has evolved into a powerhouse in the automotive industry, with a rich history of growth,
development, and a commitment to excellence. We have been a leading automotive group in Letchworth for 35 years.
Over the past three decades, we've cultivated a culture of innovation, service, and dedication to our customers.
Norton Way Group has expanded its footprint, now spanning 9 sites across Hertfordshire, Bedfordshire, and West London. As a
multi-franchise business, we represent a diverse range of leading automotive brands.
Our success is a testament to the efforts of our dedicated teams, now numbering over 400 staff. Together, we drive success,
celebrate achievements, and foster a dynamic work environment where every team member plays a crucial role.
What you will be doing:
* Market and actively sell group products, to ensure that targeted Sales and profits are achieved
* Update and maintain the group’s CRM accurately following set procedures
* Contact all customers due for warranty recalls on the manufacturer databases
* Ensure any customer complaints/disputes are handled professionally and swiftly
* Action Lex/1Link booking requests to the agreed procedures and time scales
* Promote sales of accessories and service packages and upsell these products wherever possible, to meet agreed targets.
What we need from you:
* Previous experience working in a call centre or sales role is preferred, motor trade experience would be an advantage
* Excellent written and verbal communication
* Committed to delivering exceptional customer service
* Computer literate, including MS Office packages
* Be self-motivated, work well with a team, with a flexible approach to work
We are overjoyed to announce yet another Great Place to Work certificate. In September 2024, we were presented with the UK’s Best
Workplace in Retail, Hospitality & Leisure 2024 certificate.
Our commitment to excellence has been recognised by prestigious accolades, including the Great Place to Work awards consecutively;
in 2022 and 2023.
In January 2023, we were awarded Best Place to Work for Well-being, a testament to our dedication to fostering a healthy and
supportive environment.
Furthermore, our achievements include being Highly Commended title at the AM Awards for Leadership and Diversity in May 2023.
Join us on a journey where success is celebrated and built upon a foundation of inclusivity, well-being, and exceptional
leadership.
Role: Bookings Coordinator
Salary: £23,000 per annum, plus commission
Location: Chiswick Honda, 4 Power Road, Chiswick London W4 5YT
A bit about us:
Established in 1989, Norton Way Group has evolved into a powerhouse in the automotive industry, with a rich history of growth,
development, and a commitment to excellence. We have been a leading automotive group in Letchworth for 35 years.
Over the past three decades, we've cultivated a culture of innovation, service, and dedication to our customers.
Norton Way Group has expanded its footprint, now spanning 9 sites across Hertfordshire, Bedfordshire, and West London. As a
multi-franchise business, we represent a diverse range of leading automotive brands.
Our success is a testament to the efforts of our dedicated teams, now numbering over 400 staff. Together, we drive success,
celebrate achievements, and foster a dynamic work environment where every team member plays a crucial role.
What you will be doing:
* Market and actively sell group products, to ensure that targeted Sales and profits are achieved
* Update and maintain the group’s CRM accurately following set procedures
* Contact all customers due for warranty recalls on the manufacturer databases
* Ensure any customer complaints/disputes are handled professionally and swiftly
* Action Lex/1Link booking requests to the agreed procedures and time scales
* Promote sales of accessories and service packages and upsell these products wherever possible, to meet agreed targets.
What we need from you:
* Previous experience working in a call centre or sales role is preferred, motor trade experience would be an advantage
* Excellent written and verbal communication
* Committed to delivering exceptional customer service
* Computer literate, including MS Office packages
* Be self-motivated, work well with a team, with a flexible approach to work
We are overjoyed to announce yet another Great Place to Work certificate. In September 2024, we were presented with the UK’s Best
Workplace in Retail, Hospitality & Leisure 2024 certificate.
Our commitment to excellence has been recognised by prestigious accolades, including the Great Place to Work awards consecutively;
in 2022 and 2023.
In January 2023, we were awarded Best Place to Work for Well-being, a testament to our dedication to fostering a healthy and
supportive environment.
Furthermore, our achievements include being Highly Commended title at the AM Awards for Leadership and Diversity in May 2023.
Join us on a journey where success is celebrated and built upon a foundation of inclusivity, well-being, and exceptional
leadership.