Parking Co-ordinator (Customer Relations)
| Dyddiad hysbysebu: | 23 Medi 2024 |
|---|---|
| Cyflog: | £27,941 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 20 Hydref 2024 |
| Lleoliad: | IP24 1JD |
| Cwmni: | Government Recruitment Service |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 369520/1 |
Crynodeb
Paid for parking applies at a number of our forests. The money raised from our car parks goes towards maintaining our visitor facilities including visitor centres, play areas, bike trails and other facilities.
Parking is an important service we provide to our visitors. Sitting within the national parking team, but working with colleagues across the organisation, the Parking Co-ordinator (Customer Relations) will provide administrative and project support to the National Parking Team in the delivery of day-to-day operating matters, as well as provide outstanding customer service to our visitors online and over the phone.
This is a permanent full-time role for 37 hours per week which will be worked across 5 days from Monday to Sunday each week. The nature of the work includes requirement for regular rota'd weekend, public and privilege holiday and evening working. To accommodate this, a rostered 7-day contract will be issued as standard. There is also an expectation that this role may be required to be on-call on a rota’d basis to act as a weekend and evening escalation contact.
The location of this post is within the Customer Relations Team based in the Innovation Centre, Thetford, Norfolk, with flexibility for some optional blended working. The post responsibilities cover the whole of England, and it is expected that the post holder will need to travel occasionally (including some overnight stays).
The role will involve a wide range of office management functions including administration, customer service, contractor liaison, and responsibility for ensuring that everything in this business unit runs smoothly and to deadlines.
Key work areas include:
- Monitor the shared Parking inbox; responding to car parking queries from the public, as well as internal general enquiries.
- Remote monitoring of barriered car park systems; responding to and assisting visitors over an intercom system.
- Liaising with external contractors and suppliers to manage parking equipment service requests raised by our internal district teams.
- Processing visitor refunds as required.
- Raising purchase orders and processing invoices.
- Undertaking of monthly financial and banking reconciliation tasks.
- Collating and distributing parking information and business intelligence reports.
- Providing project management support during the implementation and mobilisations of projects.
- Contribution to various support tasks as required e.g., information and data gathering in preparation for analysis.
- Ensure parking related policy and procedural documentation is up to date, as well as the relevant parking guidance and information published either on the internal Forestry England intranet or public facing web pages.
- Working with the Membership team on parking issues.
- Working with the Customer Relations team utilising our CRM Software system – Connections.
Additional tasks may include;
- Managing diaries and organising meetings.
- Attend/minute meetings.
- Any other parking related tasks reasonably requested by your line manager.
Working as part of the national parking team, each Parking Coordinator will lead on certain aspects of the team specialisms, and will be expected to cover work of other Parking Coordinators as required to support peak delivery periods or to cover periods of leave.