Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Order to Cash Specialist
| Dyddiad hysbysebu: | 17 Medi 2024 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | 27500 |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 17 Hydref 2024 |
| Lleoliad: | Bedford |
| Cwmni: | Movianto |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 1388 |
Crynodeb
Role overview
Do you have expeirnce in a a B2B Customer Service team? Are you looking for your next challenge?
At Movianto Bedford we are seeking an order to cash specialist to join out Order to Cash team.
Benefits
This role will pay £27,500 per annum. Additionally we have an Onsite gym / discount PureGym memberships, 33days of annual leave
including bank holidays as well as the option to buy more, as well as access to a rewards platform, free flu vaccine, a workplace
pension, access to Simply Health and other perks.
You’ll also have access to My Rewards our benefits platform offering a variety of high street discounts, cashback and savings
Who we are
Movianto is a leading European supply chain solutions partner offering best-in-class quality for the pharmaceutical, biotech,
medical device and diagnostic industries.
Purpose of the role
Responsible for proactively resolving Customer Services queries. You will receive queries via telephone and email which must be
logged, investigated, and resolved as efficiently and effectively as possible.
Liaising with Clients & Customers you will investigate and identify the root cause of any Service failures, ensuring that service
is resumed and recovered as soon as possible.
To record all communication on the company CRM system to ensure we have full traceability of and Customer Service Query. Due to
the nature of the services provided by Movianto UK, resolution times are critical to ensure that Patients are not adversely
affected by service delays or failures.
Key Responsibilities
• Be the initial point of contact for Customer Service queries received by telephone and email, recording all required
information correctly on Sunrise CRM.
• To communicate to customers courteously and promptly on out-of-stock items, substitution of production with client
instructions, evidence of UK patient demand being required, delay in expected delivery, any other stock and product issues.
• To manage and resolve client and customer queries and questions, escalating where appropriate.
• Taking full ownership of queries from start to finish you will investigate and resolve customer service queries, such as late
deliveries, damaged deliveries, temperature excursions, delivery ETA’s & shortages etc.
• Log and process customer complaints in line with the complaint’s procedure.
• Review, registration/rejection and triage of all Stock, Billing, Warehouse, Transport and AdHoc claims, according to the SOP
agreements.
• Registration and ongoing update of claims, ensuring clear record for accrual purposes.
• Ensure stock claims are investigated appropriately in line with SOP’s and Client specific requirements.
• Identify and escalate any potential financial loss issue within the business.
• To liaise professionally with Clients and all internal departments.
• To ensure all applicable Company Quality procedures are always followed.
• To proactively identify and participate in process improvements to streamline tasks.
• Any other duties as and when necessary to meet the varying demands of the business and satisfy the customers’ needs.
• Strive to ensure all targets and KPI’s set by the business are achieved
• To process all orders received via phone, fax and email efficiently and accurately within the timescales required and within
the department’s internal error policy rules.
Technical and Behavioral Skills
• Previous Customer Service experience ideally in a B2B Customer Service team
• Exposure or demonstrable awareness of the logistics sector is expected
• Exposure to order to cash environment will be advantageous
• Good communication skills both verbally and in writing
• Competent in the use of Office 365 and Excel with strong typing skills
• Able to work under pressure and to strict deadlines
• Excellent organisational skills with the ability to prioritise workload
• Good attention to detail, strong accuracy, and data entry skills
• Experience with Oracle EBS or Oracle Cloud advantageous
• Ability to handle pressure and difficult customers with good telephone manner
• Must have a flexible approach to work and be capable of handling multiple priorities in a fast-paced environment with a ‘can
do, will do’ approach
• Self-motivated and detail oriented with strong administrative discipline and an ability to set and manage priorities
• Very good written and oral skills in English
• High standard of interpersonal communication and convincing intercultural skills
• Strong attention to detail with a high degree of accuracy and excellent communication skills
• Excellent analytical skills and the ability to use these skills to convey financial information to non-finance personnel
• Ability to work independently, using own initiative and target orientated
• Proactive approach to problem solving with the confidence to propose new solutions and process improvements
• Understanding of how to build strong working relationships across business
Movianto / Walden Group is an equal opportunity employer. All tasks must be carried out in compliance with the company and country
legislation and practices, health and safety at work and environment guidelines relevant to the market in which the role is
operational in. Please note the list above is not exhaustive and we expect the post holder to be flexible within the framework of
the job definition. Movianto / Walden Group seeks to recruit and appoint the best available person for a job regardless of marital
/ civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin,
colour, sexual orientation or disability. Movianto / Walden Group apply all relevant Data Protection laws when processing your
Personal Data. If you choose to apply to this opportunity and share your CV or other personal information with Movianto/ Walden
Group, these details will be held by us in accordance with our privacy policy used by our team to contact you regarding this or
other relevant opportunities at Movianto/ Walden Group.
Do you have expeirnce in a a B2B Customer Service team? Are you looking for your next challenge?
At Movianto Bedford we are seeking an order to cash specialist to join out Order to Cash team.
Benefits
This role will pay £27,500 per annum. Additionally we have an Onsite gym / discount PureGym memberships, 33days of annual leave
including bank holidays as well as the option to buy more, as well as access to a rewards platform, free flu vaccine, a workplace
pension, access to Simply Health and other perks.
You’ll also have access to My Rewards our benefits platform offering a variety of high street discounts, cashback and savings
Who we are
Movianto is a leading European supply chain solutions partner offering best-in-class quality for the pharmaceutical, biotech,
medical device and diagnostic industries.
Purpose of the role
Responsible for proactively resolving Customer Services queries. You will receive queries via telephone and email which must be
logged, investigated, and resolved as efficiently and effectively as possible.
Liaising with Clients & Customers you will investigate and identify the root cause of any Service failures, ensuring that service
is resumed and recovered as soon as possible.
To record all communication on the company CRM system to ensure we have full traceability of and Customer Service Query. Due to
the nature of the services provided by Movianto UK, resolution times are critical to ensure that Patients are not adversely
affected by service delays or failures.
Key Responsibilities
• Be the initial point of contact for Customer Service queries received by telephone and email, recording all required
information correctly on Sunrise CRM.
• To communicate to customers courteously and promptly on out-of-stock items, substitution of production with client
instructions, evidence of UK patient demand being required, delay in expected delivery, any other stock and product issues.
• To manage and resolve client and customer queries and questions, escalating where appropriate.
• Taking full ownership of queries from start to finish you will investigate and resolve customer service queries, such as late
deliveries, damaged deliveries, temperature excursions, delivery ETA’s & shortages etc.
• Log and process customer complaints in line with the complaint’s procedure.
• Review, registration/rejection and triage of all Stock, Billing, Warehouse, Transport and AdHoc claims, according to the SOP
agreements.
• Registration and ongoing update of claims, ensuring clear record for accrual purposes.
• Ensure stock claims are investigated appropriately in line with SOP’s and Client specific requirements.
• Identify and escalate any potential financial loss issue within the business.
• To liaise professionally with Clients and all internal departments.
• To ensure all applicable Company Quality procedures are always followed.
• To proactively identify and participate in process improvements to streamline tasks.
• Any other duties as and when necessary to meet the varying demands of the business and satisfy the customers’ needs.
• Strive to ensure all targets and KPI’s set by the business are achieved
• To process all orders received via phone, fax and email efficiently and accurately within the timescales required and within
the department’s internal error policy rules.
Technical and Behavioral Skills
• Previous Customer Service experience ideally in a B2B Customer Service team
• Exposure or demonstrable awareness of the logistics sector is expected
• Exposure to order to cash environment will be advantageous
• Good communication skills both verbally and in writing
• Competent in the use of Office 365 and Excel with strong typing skills
• Able to work under pressure and to strict deadlines
• Excellent organisational skills with the ability to prioritise workload
• Good attention to detail, strong accuracy, and data entry skills
• Experience with Oracle EBS or Oracle Cloud advantageous
• Ability to handle pressure and difficult customers with good telephone manner
• Must have a flexible approach to work and be capable of handling multiple priorities in a fast-paced environment with a ‘can
do, will do’ approach
• Self-motivated and detail oriented with strong administrative discipline and an ability to set and manage priorities
• Very good written and oral skills in English
• High standard of interpersonal communication and convincing intercultural skills
• Strong attention to detail with a high degree of accuracy and excellent communication skills
• Excellent analytical skills and the ability to use these skills to convey financial information to non-finance personnel
• Ability to work independently, using own initiative and target orientated
• Proactive approach to problem solving with the confidence to propose new solutions and process improvements
• Understanding of how to build strong working relationships across business
Movianto / Walden Group is an equal opportunity employer. All tasks must be carried out in compliance with the company and country
legislation and practices, health and safety at work and environment guidelines relevant to the market in which the role is
operational in. Please note the list above is not exhaustive and we expect the post holder to be flexible within the framework of
the job definition. Movianto / Walden Group seeks to recruit and appoint the best available person for a job regardless of marital
/ civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin,
colour, sexual orientation or disability. Movianto / Walden Group apply all relevant Data Protection laws when processing your
Personal Data. If you choose to apply to this opportunity and share your CV or other personal information with Movianto/ Walden
Group, these details will be held by us in accordance with our privacy policy used by our team to contact you regarding this or
other relevant opportunities at Movianto/ Walden Group.