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Administration and Operational Support | East Lancashire Hospitals NHS Trust
| Posting date: | 09 September 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £22,816 - £24,336 per annum |
| Hours: | Full time |
| Closing date: | 09 October 2024 |
| Location: | Burnley, BB10 2PQ |
| Company: | East Lancashire Hospitals NHS Trust |
| Job type: | Permanent |
| Job reference: | 6543873/435-CIC-121-24 |
Summary
An exciting opportunity has become available for three motivated Administration and Operational Support Officers in the Intermediate Care Allocation Team (ICAT). ICAT, Intensive Home Support Service (IHSS) and the District Nursing Service (DNs) deliver services across Pennine Lancashire to provide a rapid response service to patients experiencing an acute or subacute episode of illness within their own homes/ ordinary place of residence.
The post holder will provide professional & efficient administration and data analysing duties for the service.
The post holder will have an understanding of databases and inputting of referral data, pro-active and responsive operational support and administrative assistance as required to the IHSS, the IHSS Operational Manager, Clinical Lead, Advanced Nurse Practitioners, ICAT Manager, ICAT clinical & Social Work team and DNs.
The post holder will maintain effective and efficient processes and systems in order to provide, facilitate and co-ordinate the inputting of referral activity and related administrative functions across the service. They will support working practices to provide a responsive service and effectively manage work load activity to meet timescales required for reporting and processing information.
The ICAT, IHSS & DNs operational hours are 24 hours a day, 7 days a week.
• To provide pro-active and responsive operational support to the ICAT Team, ICAT Manager, IHSS Team, IHSS Clinical Lead, District Nurses and Integrated Teams.
• Daily inputting of data from hard copy onto appropriate electronic system with speed and accuracy.
• To competently use electronic information systems to ensure data is protected against inappropriate use and patient confidentiality is protected at all times.
• To contribute to the productivity and reporting process and commit to act positively on feedback.
• A good telephone manner when receiving referrals from GPs, Social Services, Hospital Wards and wider Community Services.
• Ensure accurate information is recorded on the Liquid Logic System for Social Services.
• Respond to queries and requests for information in a timely and responsive manner within remit of knowledge and role.
• Work within limits of own competence and responsibility, referring issues beyond limits to qualified team members.
• Utilise EMIS, Liquid Logic, CERNER, ICE, LAS, STRATA & email referrals and any other electronic systems to record team activity and patient activity in line with deadlines set.
Please see the full Job Description and Person Specification for the full details of the role.
At East Lancashire Hospitals Trust, our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 7,000 staff, many of whom are internationally renowned and have won awards for their work.
We have two main hospital sites in Blackburn and Burnley along with peripheral community sites.
For more information about the advertised role and main job duties/ responsibilities please open the Job Description and Person Specification located under the supporting documents heading.
This advert closes on Monday 23 Sep 2024