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Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Surgical Appliance Officer
| Dyddiad hysbysebu: | 04 Medi 2024 |
|---|---|
| Cyflog: | £24,071.00 i £25,674.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24071.00 - £25674.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 18 Medi 2024 |
| Lleoliad: | London, SE14 4QH |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9197-24-1069 |
Crynodeb
Key Result Areas & Performance:: Day to day running of surgical appliances To deal effectively with correspondence, telephone enquiries and queries from patients, contractors, trust staff and other referrers to the service Act as a liaison between the patient, orthotist and referrer Contribute to and support the completion of monthly order reports Use the Trusts patient administration system for booking and outcoming appointments Administrative support for the Orthotics Service Organise patients products for that days work Liaise with specialist contractors to arrange wig fitting clinics Patient care Responsible for fitting a limited range of orthotics products (e.g: wrist splints and tennis elbow straps) Maintain patient records Maintain the Trusts patient administration system To promptly initiate action following the patients attendance at the clinic e.g. the raising of any necessary orders Maintain the patients records including the input of data/orders onto relevant spreadsheets Maintain the patients paper record file Collection of prescription charges Collect prescription charges from patients when appropriate, ensuring all issues/payments are correctly documented Advise patients on entitlement to exemption from prescription charges ensuring all official forms are completed Ordering and receiving orthotic products Check that the scheduled items on order, conform to the description given by the prescriber Follow the departments ordering and receipting process, using SBS oracle and appropriate excel spreadsheets. Ensuring all goods are ordered and receipted in a timely manner. Monitor the progress of outstanding orders, ensuring their timely delivery is on schedule and any delays brought to the attention of the lead surgical appliances officer any potential delays that may impact on patient care Work force To work as a Band 3 Surgical appliances officer, under the guidance and support of band 5 & 4 surgical appliances officers, To provide care (fitting of wrist/elbow splints) in a clinical setting, which will involve at times the ability to work unsupervised: To have the necessary skills to support the orthotist in the movement and handling of patients who maybe wheelchair or bed-bound, To be responsible for the day-to-day co-ordination and management of orthotist clinics. This will involve maintaining good working relations and communication with the orthotists. To monitor and ensure adequate stock, levels are maintained. To actively participate in the appraisal process and the development of a Personal Development Plan. To deputise for the lead surgical appliances officer as required Financial To monitor the use of stick, ensuring the lead surgical appliance officers are informed of any shortages, and ordering any necessary items during their absence To be aware of the cost of, whilst ensuring effective and efficient use of all consumables Partnerships - Communications and Relationships To work effectively and efficiently with the senior surgical appliances officers and contracted orthotists To communicate effectively with all service users (Patients, Carers, Medical Practitioners, Nursing staff, Allied Health Professionals), providing information to all in an appropriate manner. To use Information Technology to enhance communication (for example using the Trusts internal email network To be able to listen effectively and take account of others points of view. To effectively manage patients complaints, trying to resolve locally at the point of contact, escalating those that cannot be resolved locally To deal with distressed or angry patients either face to face or over the telephone General To work across both Trust sites in University Hospital Lewisham and Queen Elizabeth Hospital To be willing to travel between sites during the working day. Good IT skills (Xcel, word and patient administration systems) To wear identification badge at all times whilst on duty The post holder must at all times carry out their responsibilities with due regard to the Trusts equal opportunities, confidentiality and all other policies and procedures. To carry out any other duties commensurate with the grade of the post. This is an outline job description and should not be regarded as an inflexible specification. Priorities may change in line with service needs and new duties introduced after consultation with the post holder