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Contract Coordinator
| Dyddiad hysbysebu: | 30 Awst 2024 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 29 Medi 2024 |
| Lleoliad: | B37 7ES |
| Cwmni: | Mitie |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 58102 |
Crynodeb
Job Overview
-The role is to support contractual PPM and reactive work delivery for a national client working closely with the Account Manager to ensure contractual deadlines are met.
The ideal candidate is someone from an FM background who is methodical, organised and has great customer service skills
The role is based in Mitie's Birmingham offices with some allowance for home working
Main Duties
-Liaise with the Mitie Helpdesk, Service Desk and Subcontractors to progress work orders to meet contractual SLA's
-Utilise Mitie's Mozaic system to extract data and manage open work orders
-Ownership of multiple email inbox
-Respond to client queries and job chasers timely in a professional friendly manner
-Arrange access with client sites for in and out of hours works
-Ownership of emergency work orders
-Customer satisfaction surveys
-Prepare Quoted Works Report, coordinate client approvals, rejections and queries
-Processing certification for PPM works in Maximo assign the correct work order category
-Coordinating remedial PPM works
-Asset care, adding and retiring assets in Maximo
-Raising purchases orders
-In addition to the duties and responsibilities outlined you may be required to perform other duties assigned and requested by the Account Manager
-
What we are looking for
-Excellent communicator who can provide first class customer service, the customer ambassador within Mitie
-A person who can understand and deliver services within differing contractual scopes
-A calm, organised and methodical person who can multi-task to meet deadlines
-An enthusiastic team player with relevant skills and experience
-A person with good analytical skills and the ability to resolve complex issues
-Ability to prioritise a changing workload and use initiative
-Understand the structure of Mitie to effectively carry out duties
-Proficient Excel skills
-
-The role is to support contractual PPM and reactive work delivery for a national client working closely with the Account Manager to ensure contractual deadlines are met.
The ideal candidate is someone from an FM background who is methodical, organised and has great customer service skills
The role is based in Mitie's Birmingham offices with some allowance for home working
Main Duties
-Liaise with the Mitie Helpdesk, Service Desk and Subcontractors to progress work orders to meet contractual SLA's
-Utilise Mitie's Mozaic system to extract data and manage open work orders
-Ownership of multiple email inbox
-Respond to client queries and job chasers timely in a professional friendly manner
-Arrange access with client sites for in and out of hours works
-Ownership of emergency work orders
-Customer satisfaction surveys
-Prepare Quoted Works Report, coordinate client approvals, rejections and queries
-Processing certification for PPM works in Maximo assign the correct work order category
-Coordinating remedial PPM works
-Asset care, adding and retiring assets in Maximo
-Raising purchases orders
-In addition to the duties and responsibilities outlined you may be required to perform other duties assigned and requested by the Account Manager
-
What we are looking for
-Excellent communicator who can provide first class customer service, the customer ambassador within Mitie
-A person who can understand and deliver services within differing contractual scopes
-A calm, organised and methodical person who can multi-task to meet deadlines
-An enthusiastic team player with relevant skills and experience
-A person with good analytical skills and the ability to resolve complex issues
-Ability to prioritise a changing workload and use initiative
-Understand the structure of Mitie to effectively carry out duties
-Proficient Excel skills
-