HR Operations Team Leader
| Posting date: | 27 August 2024 |
|---|---|
| Salary: | £32,188 to £32,188 per year |
| Additional salary information: | London £36,244 - Leeds £32,188 |
| Hours: | Full time |
| Closing date: | 08 September 2024 |
| Location: | Leeds |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 367335/1 |
Summary
HR Services is a fast paced, varied and demanding area of work with a team which puts their customers at the heart of what they do. We work with multiple stakeholders across the Department, from employees, managers, HR colleagues and business areas, to third-party providers such as CGI and Government Recruitment Service. We are dedicated to creating a high-performance culture continually establishing and embedding new ways of working to ensure continuous service improvement.
This is a customer-focused operational delivery role, offering a fantastic opportunity to have a significant impact on the way we deliver HR services across the organisation.
As an HR Operations Team Leader, you will lead a small operational team delivering and coordinating employee life cycle changes. You will be part of the wider HR Operations team, responsible for delivering a range of employee services across the DHSC. Our role is to:
- Provide an onboarding service covering pre-employment checks, issuing contracts of employment or loan/secondment agreements.
- Support and manage all employee life cycle changes from hire to retire, including changes in role, hours, pay and allowances, contract extensions, and a range of reasons for leaving.
- Maintain employee records using our HR system (Dynamics 365), and other record management tools.
- Provide advice to managers and employees on HR policy, and work with HR colleagues to resolve complex queries.
- Continuously review Department wide processes to improve the efficiency of the employee experience.
The key responsibilities include:
- Lead a small team and manage the overall delivery of transactional activities relating to employee movements and life cycle changes.
- Work with HR and Finance colleagues to answer queries and resolve issues which cannot be answered using existing policies and processes, escalating to senior colleagues where necessary.
- Provide guidance to employees and managers on HR policy and practice, particularly in relation to onboarding, promotions, employment contracts, and electronic HR records.
- Ensure the transactional activity and guidance delivered is aligned and compliant with relevant DHSC and Civil Service policies, procedures and legislation.
- Utilise data monitoring tools to anticipate and plan for peaks in transactional activity. Set development objectives for team members aligned with capability gaps, and wider team training plans. Support individuals to develop and achieve objectives through regular performance conversations.
- Accountable for data integrity in the HR and Payroll systems, ensuring transactional activity delivered by the team is compliant with quality assurance and control mechanisms in place.
- Be responsible for accurate record keeping and data management ensuring team members maintain HR casework folders, databases and team performance trackers in line with HR Services guidance.
- Develop and maintain relationships with multiple stakeholders to share information, resolve problems and ensure efficient delivery of transactional activity. These include staff, line managers, HR teams and third-party providers such as Government Recruitment Service, Hitachi and CGI.