Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Contact Centre Advisor
| Dyddiad hysbysebu: | 19 Awst 2024 |
|---|---|
| Cyflog: | £11.44 i £15.21 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 18 Medi 2024 |
| Lleoliad: | Newport, Isle Of Wight |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | WP Recruitment & HR Ltd |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: |
Crynodeb
Contact Centre Advisor
Industry: Infrastructure
Location: Newport, Isle of Wight
Hours: 7am - 7pm dayshift / 7pm - 7am nightshift
Days: 4 on/4 off, on a rota basis
Duration: Temp to Perm for the right candidate
Duties:
Responding to customer calls within set timescales, complaint handling, providing and processing information.
Maintaining in house, complex computerised systems (training given)
Adherence to standards.
Compiling accurate messages and producing reports.
Liaison with internal departments and external agencies, contractors and the public.
We have two shifts available:
1 X 4on 4 off dayshift ( 7am - 7pm)
1 x rotating days and night shifts (nightshift is every third rotation)
Experience:
Strong customer services experience (including complaint handling) within an office based environment is required as are a good level of administrative and organisational skills.
In addition, experience of inbound call centre is preferred but must have a good telephone manner and communication skills as a minimum.
Must have a good level of computer literacy and attention to detail with the ability to learn new systems.
Must be flexible with working hours.
Salary: £11.44 per hour worked day shift, £15.21 per hour worked nightshift, rates increase after 12 weeks.
By submitting your CV to WP Recruitment & HR Ltd, you imply consent to our agency processing your personal data, please see our GDPR webpage for further information.
If we think we can assist you, we will invite you to register with our agency, WP Recruitment & HR Ltd., in order to be considered for vacancies.
If you are already registered with our agency, please contact our office directly on 01983 822615 for further details.
Industry: Infrastructure
Location: Newport, Isle of Wight
Hours: 7am - 7pm dayshift / 7pm - 7am nightshift
Days: 4 on/4 off, on a rota basis
Duration: Temp to Perm for the right candidate
Duties:
Responding to customer calls within set timescales, complaint handling, providing and processing information.
Maintaining in house, complex computerised systems (training given)
Adherence to standards.
Compiling accurate messages and producing reports.
Liaison with internal departments and external agencies, contractors and the public.
We have two shifts available:
1 X 4on 4 off dayshift ( 7am - 7pm)
1 x rotating days and night shifts (nightshift is every third rotation)
Experience:
Strong customer services experience (including complaint handling) within an office based environment is required as are a good level of administrative and organisational skills.
In addition, experience of inbound call centre is preferred but must have a good telephone manner and communication skills as a minimum.
Must have a good level of computer literacy and attention to detail with the ability to learn new systems.
Must be flexible with working hours.
Salary: £11.44 per hour worked day shift, £15.21 per hour worked nightshift, rates increase after 12 weeks.
By submitting your CV to WP Recruitment & HR Ltd, you imply consent to our agency processing your personal data, please see our GDPR webpage for further information.
If we think we can assist you, we will invite you to register with our agency, WP Recruitment & HR Ltd., in order to be considered for vacancies.
If you are already registered with our agency, please contact our office directly on 01983 822615 for further details.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.