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Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Support Line Officer - South Wales
| Dyddiad hysbysebu: | 01 Awst 2024 |
|---|---|
| Cyflog: | £20,820.80 i £21,444.80 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £20820.80 - £21444.80 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 11 Awst 2024 |
| Lleoliad: | Bridgend, CF35 5LJ |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | B0516-24-0172 |
Crynodeb
Marie Curie is the UKs leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement.Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness theyre likely to die from. At Marie Curie, we are dedicated to supporting individuals and families affected by terminal illness across the UK. As a Support Line Officer, youll play a key part in making a difference to those in need. We have the following 2 positions available: Role 1:Permanent Full Time (35 hours per week) Role 2:12 Month Fixed Term Part Time (21 hours per week) Hours: Monday Friday between 8am and 6pm with occasional weekends and all public holidays Based:Hybrid with minimum 1 day per week in Marie Curie Bocam Park Office, Bridgend, Wales In this role, you will: Respond to a variety of enquiries from individuals affected by terminal illness, as well as their families, friends, or professionals. These inquiries may range from practical matters concerning finances or legal arrangements to accessing Marie Curie services, as well as emotional concerns such as grief and loss. Utilise the resources available through the Marie Curie Information and Support Service, along with other trusted sources primarily online, you will address inquiries, gather information, and direct individuals to the support they require. This may involve communication via phone, web chat, and other channels, as well as moderating our online community and undertaking additional project work to enhance our service. Apply relevant safeguarding procedures when required, to ensure the safety and wellbeing of the individuals contacting the helpline. Accurately record information into the database, ensuring data quality and date protection guidelines. What we are looking for: You need to have excellent communication skills, a warm heart and a caring and compassionate soul. A genuine interest in helping others, you are patient, adaptable and know how to deliver an excellent customer experience. This role can be challenging at times, if you are patient, resilient and a great listener, you will excel in this role. Whilst this role will see you spend a considerable amount of time on the phone, there is also an administrative element, so a background in office administration would certainly be beneficial. Ideally you will come from a charity, health or social care background or have demonstrable customer service experience from another industry (such as a contact centre) Experience in a customer care / helpline or telephone support role is beneficial. What's in it for you: Salary:£20,820.80 - £21,444.80 per annum (pro rata for part time hours) Annual leave allowance 25 days plus 8 public holidays (pro rata) Competitive Policy for parental/sick Leave Continuous Professional development Industry leading training programmes Season ticket loan for travelling to and from work Defined contribution schemes for Pension Marie Curie Group Personal Pension Scheme Loan schemes for bikes; computers and satellite navigation systems Introduce a friend scheme Help with childcare cost (T & Cs apply) Entitled to Marie Curie Blue Light Card Entitled to Benefit-Hub Discount Scheme Life assurance for all employees Hybrid working Closing date:11thAugust 2024 Interview date:Week commencing 19thAugust 2024 For more information or an informal chat please contact our Support Line Team Leader Brigette Flye on: brigette.flye@mariecurie.org.uk To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one. We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity. Were committed to making reasonable adjustments to support you throughout the application and selection process. You can request support via: recruitment@mariecurie.org.uk This role will be subject to receiving a Basic criminal record check. We reserve the right to close this vacancy early. Agencies need not apply.