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Housing Repair Coordinator
| Dyddiad hysbysebu: | 01 Awst 2024 |
|---|---|
| Cyflog: | £17.38 i £22.76 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 31 Awst 2024 |
| Lleoliad: | Islington, North London |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Neway International Ltd |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | 1324092 |
Crynodeb
Neway are looking for a Housing Repair Coordinator to join our client based with Islington Council.
Hours Per Week: 35.00
Pay Rate: £17.38 per hour (PAYE)
Start Date: 14/08/2024
End Date: on-going
Start Time: 09:00
End Time: 17:00
Job Description:
The London Borough of Islington is seeking a detail-oriented and proactive Housing Repairs Coordinator to join our Homes & Neighbourhoods team. This role is essential in ensuring that housing repair services are delivered efficiently and effectively to our residents.
Key Responsibilities:
Repair Coordination: Diagnose repairs accurately, raise orders on IT systems to contractors, and book appointments.
Customer Service: Handle high volumes of calls professionally, ensuring high standards of customer care and projecting a positive image of Islington Council.
Communication: Liaise with various internal departments, external agencies, and contractors to ensure effective service delivery.
Service Requests: Accurately process service requests, provide advice and information to customers, and ensure compliance with policies and procedures.
Complaint Management: Address customer complaints in accordance with the Complaints procedure and escalate as necessary.
Team Collaboration: Work collaboratively with team members to improve customer service delivery and conduct outbound calls as required.
Compliance: Ensure adherence to Data Protection Act, Freedom of Information Act, and Islington Council’s core values and policies.
Skills and Experience:
Housing Knowledge: Understanding of issues affecting social housing and repairs.
IT Proficiency: ITQ2 or equivalent Information Technology skills.
Experience: Minimum of 1 year’s experience in a responsive repairs environment and housing management systems.
Customer Care: Strong customer care skills with experience in handling public interactions and difficult situations.
Communication: Excellent verbal and written communication skills.
Problem-Solving: Ability to diagnose repairs accurately and employ excellent problem-solving skills.
Teamwork: Ability to work effectively in a team and contribute to overall performance.
Accountability: Demonstrate accountability and a positive attitude towards responsibilities.
Personal Qualities:
Detail-Oriented: High attention to detail in processing service requests and managing workloads.
Proactive: Take initiative in resolving issues and improving service delivery.
Adaptable: Willingness to adapt to changes and take personal responsibility for self-development.
Empathetic: Commitment to the Council’s Dignity for All policy and understanding the diverse needs of residents.
Hours Per Week: 35.00
Pay Rate: £17.38 per hour (PAYE)
Start Date: 14/08/2024
End Date: on-going
Start Time: 09:00
End Time: 17:00
Job Description:
The London Borough of Islington is seeking a detail-oriented and proactive Housing Repairs Coordinator to join our Homes & Neighbourhoods team. This role is essential in ensuring that housing repair services are delivered efficiently and effectively to our residents.
Key Responsibilities:
Repair Coordination: Diagnose repairs accurately, raise orders on IT systems to contractors, and book appointments.
Customer Service: Handle high volumes of calls professionally, ensuring high standards of customer care and projecting a positive image of Islington Council.
Communication: Liaise with various internal departments, external agencies, and contractors to ensure effective service delivery.
Service Requests: Accurately process service requests, provide advice and information to customers, and ensure compliance with policies and procedures.
Complaint Management: Address customer complaints in accordance with the Complaints procedure and escalate as necessary.
Team Collaboration: Work collaboratively with team members to improve customer service delivery and conduct outbound calls as required.
Compliance: Ensure adherence to Data Protection Act, Freedom of Information Act, and Islington Council’s core values and policies.
Skills and Experience:
Housing Knowledge: Understanding of issues affecting social housing and repairs.
IT Proficiency: ITQ2 or equivalent Information Technology skills.
Experience: Minimum of 1 year’s experience in a responsive repairs environment and housing management systems.
Customer Care: Strong customer care skills with experience in handling public interactions and difficult situations.
Communication: Excellent verbal and written communication skills.
Problem-Solving: Ability to diagnose repairs accurately and employ excellent problem-solving skills.
Teamwork: Ability to work effectively in a team and contribute to overall performance.
Accountability: Demonstrate accountability and a positive attitude towards responsibilities.
Personal Qualities:
Detail-Oriented: High attention to detail in processing service requests and managing workloads.
Proactive: Take initiative in resolving issues and improving service delivery.
Adaptable: Willingness to adapt to changes and take personal responsibility for self-development.
Empathetic: Commitment to the Council’s Dignity for All policy and understanding the diverse needs of residents.