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Portering Dispatcher/Supervisor | Guy's and St Thomas' NHS Foundation Trust
| Dyddiad hysbysebu: | 01 Awst 2024 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £27,948 - £29,468 p.a inc. HCA |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 31 Awst 2024 |
| Lleoliad: | London, SE1 7EH |
| Cwmni: | Guys and St Thomas NHS Foundation Trust |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 6518660/196-ESS1436 |
Crynodeb
The Portering department runs a 24/7 Service across 2 large hospital sites, it has 126 WTE staff and the main objective of the service is to provide a first class service to our staff, patients and visitors. Last year Guy’s and St Thomas dealt with more than 1 million Patient contacts. We are fully dedicated to provide high quality, personal care for all for all our patients and this is at the heart of everything that we do.
Group Operations is part of Essentia, which deals with the operational side of the Trust i.e. Sterile Services, Catering, and Security etc. The Group Director has 6 Heads of Service within this department. Group Operations is a very busy department that deals with very diverse activities on a day-to-date basis.
We are looking for professional and welcoming people with a strong work ethic to join our team of dispatch/supervisor Porters.
Guy’s and St Thomas’ Hospital is one of the UK's largest NHS Trusts situated in the heart of the capital, where we provide care for a diverse population.
We are always striving to be the best at what we do, respecting others and taking pride in all that we do. Putting patients first is right at the top of our list.
The Portering Department runs a 24/7 service at both Guy’s and St Thomas’, with our main objective being to provide a first class service to our patients, visitors and each other. This is at the heart of everything we do.
The work is physical, so it is important that successful candidates are physically fit.
You will need have good communication and IT skills to operate'porter man'the dispatching of tasks to the general porters, ability to work night shifts and to supervise staff.
The role is diverse and no two days are the same. You will be involved in the movement of patients, specimens, blood products, gas cylinders and transfers of the deceased.
All applicants should have customer service experience and a good command of the English language.
If you would like to join our team, please apply online.
Guy’s and St Thomas’ Hospital is one of the UK's largest NHS Trusts situated in the heart of the capital, where we provide care for a diverse population.
We are always striving to be the best at what we do, respecting others and taking pride in all that we do. Putting patients first is right at the top of our list.
• The post holder will primarily be responsible for the supervison of the day to day portering tasks and the delegated operation and management of the Portering task management of the computerised system with any nominated portering dispatchers, as directed by the Team Leaders or any senior manager within the Portering Department. This will include the input of bookings and allocation of work to Portering staff and directing driving staff through worksheets task allocations, radio’s or verbal commands
• Part of the position will be to fill in for the Portering Site leaders during times of absence or as directed by the Portering Operations manager. This will include ensuring the day to day running of the department is carried out, along with ensuring that all staff files, training data, sickness absence information, disciplinary matters and any other relevant documentation is correctly stored and maintained
• Be required to deliver all aspects of Statutory and mandatory training including manual Handling, Blood collection, infection control, Local inductions and Performance development reviews (PDRs) as well as any Ad-Hoc training that is required
• To ensure that all relevant training undertaken and or delivered is registered on the Trusts wired system
• Assist with the investigation of complaints and incidents as directed by any member of the Portering Management Team, responding to complaints and Datix incidents in a timely fashion.
• The Post holder will be responsible for ensuring all tasks are allocated to Portering staff in a timely fashion and notifying service users of any unforeseen delays that may affect the patient experience
• If any member of staff doesn’t turn up for a shift, call in the dispatcher’s station or makes some other form of contact then you are expected to log this on the daily Non-Attendance forms allowing Supervisors and Team Leaders to be able to check this at any time and be kept up to date on any and all changes throughout the day
• Stand in for any portering or Supervisor/Dispatcher staff if demand or if shortfall dictates it.
This advert closes on Monday 12 Aug 2024