Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Business Coordinator
| Dyddiad hysbysebu: | 01 Awst 2024 |
|---|---|
| Cyflog: | £24,960 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 31 Awst 2024 |
| Lleoliad: | WV6 0PE |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Arena Racing Company |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 251320JCP |
Crynodeb
We are looking for a passionate and knowledgeable Business Coordinator to join the team at Wolverhampton Racecourse.
About us…
Arena Racing Company does so much more than lead the UK’s largest horse racing group. We have 21 racing venues showcasing horse racing, greyhound racing, golf courses, hotels and events. In short, leisure, entertainment, media production and global distribution are at the heart of what we do, making it an exciting and diverse place to work!
Our success is a team effort which is why we offer great opportunities for growth, development and career progression. After all, it’s our employees that enable us to offer first class service and create an electric atmosphere, all within an industry we love.
What is ARC?
We embrace diversity
We develop our people
We care for our visitors
We think about our impact
We are proud of our sport
Work Perks of being a Business Coordinator...
Annual passes to attend any of our 21 venues
Discounted food & ARC days out
Cycle to work scheme
Holiday allowance increasing with length of service up to 28 days
Company life assurance scheme
Discretionary group annual bonus schemes to reward your hard work
Support with study through our study assistance schemes
And so much more…
About the role:
The Business Coordinator will be responsible for the administration and coordination of events at Wolverhampton Racecourse. The ideal candidate will be adequately familiar with all aspects of our services and products in order to advise clients appropriately and upsell where possible. It will be the Business Coordinator’s role to liaise between the client and the rest of the Wolverhampton Racecourse team in order to make sure events are run to plan.
Responsibilities
Organise the administration of non race-day bookings ensuring all necessary details have been received, invoices have been sent and payment has been received 21 days prior to the event date
Respond to telephone and/or email enquiries when needed and upselling where possible. Product knowledge is essential
Once a booking is confirmed, liaise with the appropriate team member to ensure all details have been obtained from the customer in terms of catering requirements, room layout, additional staff resource etc
Once a booking has been confirmed by the Event Sales Manager, you will supply correct information in the form of detailed function sheets to ensure the Catering and Operations team will deliver the event successfully
Once a week, you will attend the events Function Sheet meeting along with the Event Sales Manager and head them yourself when required
Raising invoices for any additional charges that need to be applied after the contract has been signed
Administration of all race day restaurant tickets
Conduct competitor analysis reviews as and when required
Attend the weekly Commercial Meeting lead by the Commercial Manager or Executive Director to update colleagues on enquiries, share ideas and develop commercial strategies
Attend weekly team meeting with the Event Sales Manager to review your achievements, discuss any issues and plan for the following week
Learn the correct phone procedures to meet company standards
Call existing bookers to upsell pre-booked products or packages and check final details
Conduct show rounds for prospective clients in order to showcase the venue when required
Keep all paperwork, email logs, invoices and information for each event organised in a systematic way
Help achieve sales targets and key performance indicators
Contribute ideas to the creation and implementation of an effective sales and marketing plan
Attend & participate in any internal and external meetings as appropriate
Recognise opportunities to maximise revenue by up-selling and offering enhancements to create outstanding events
The person we are looking for as a Business Coordinator has…..
Strong computer and administrative skills
Proven track record of organisational skills
Minimum of 1 year experience in the events industry
Experience in consumer care within corporate markets essential
Excellent communicator/telephone manner
Works well under periods of pressure
Ability to prioritise workload
Strategic thinker
High level of negotiating and influencing skills
Customer service focused (internal and external)
Extremely organised, systematic and process driven
We are on a thrilling journey. So, to join us at our next destination, be part of a winning team and to learn more about our company and this exciting opportunity apply today.
At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.
We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.
About us…
Arena Racing Company does so much more than lead the UK’s largest horse racing group. We have 21 racing venues showcasing horse racing, greyhound racing, golf courses, hotels and events. In short, leisure, entertainment, media production and global distribution are at the heart of what we do, making it an exciting and diverse place to work!
Our success is a team effort which is why we offer great opportunities for growth, development and career progression. After all, it’s our employees that enable us to offer first class service and create an electric atmosphere, all within an industry we love.
What is ARC?
We embrace diversity
We develop our people
We care for our visitors
We think about our impact
We are proud of our sport
Work Perks of being a Business Coordinator...
Annual passes to attend any of our 21 venues
Discounted food & ARC days out
Cycle to work scheme
Holiday allowance increasing with length of service up to 28 days
Company life assurance scheme
Discretionary group annual bonus schemes to reward your hard work
Support with study through our study assistance schemes
And so much more…
About the role:
The Business Coordinator will be responsible for the administration and coordination of events at Wolverhampton Racecourse. The ideal candidate will be adequately familiar with all aspects of our services and products in order to advise clients appropriately and upsell where possible. It will be the Business Coordinator’s role to liaise between the client and the rest of the Wolverhampton Racecourse team in order to make sure events are run to plan.
Responsibilities
Organise the administration of non race-day bookings ensuring all necessary details have been received, invoices have been sent and payment has been received 21 days prior to the event date
Respond to telephone and/or email enquiries when needed and upselling where possible. Product knowledge is essential
Once a booking is confirmed, liaise with the appropriate team member to ensure all details have been obtained from the customer in terms of catering requirements, room layout, additional staff resource etc
Once a booking has been confirmed by the Event Sales Manager, you will supply correct information in the form of detailed function sheets to ensure the Catering and Operations team will deliver the event successfully
Once a week, you will attend the events Function Sheet meeting along with the Event Sales Manager and head them yourself when required
Raising invoices for any additional charges that need to be applied after the contract has been signed
Administration of all race day restaurant tickets
Conduct competitor analysis reviews as and when required
Attend the weekly Commercial Meeting lead by the Commercial Manager or Executive Director to update colleagues on enquiries, share ideas and develop commercial strategies
Attend weekly team meeting with the Event Sales Manager to review your achievements, discuss any issues and plan for the following week
Learn the correct phone procedures to meet company standards
Call existing bookers to upsell pre-booked products or packages and check final details
Conduct show rounds for prospective clients in order to showcase the venue when required
Keep all paperwork, email logs, invoices and information for each event organised in a systematic way
Help achieve sales targets and key performance indicators
Contribute ideas to the creation and implementation of an effective sales and marketing plan
Attend & participate in any internal and external meetings as appropriate
Recognise opportunities to maximise revenue by up-selling and offering enhancements to create outstanding events
The person we are looking for as a Business Coordinator has…..
Strong computer and administrative skills
Proven track record of organisational skills
Minimum of 1 year experience in the events industry
Experience in consumer care within corporate markets essential
Excellent communicator/telephone manner
Works well under periods of pressure
Ability to prioritise workload
Strategic thinker
High level of negotiating and influencing skills
Customer service focused (internal and external)
Extremely organised, systematic and process driven
We are on a thrilling journey. So, to join us at our next destination, be part of a winning team and to learn more about our company and this exciting opportunity apply today.
At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.
We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.