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Assistant Housing Officer
| Dyddiad hysbysebu: | 31 Gorffennaf 2024 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £27772-29233 per annum |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 14 Awst 2024 |
| Lleoliad: | Aberdeen, AB24 2PL |
| Cwmni: | Sanctuary Group |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 219804-42721756 |
Crynodeb
One of the UK’s leading providers of housing, care and community services, Sanctuary Group employs around 13,000 people and manages more than 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.
Assistant Housing Officer
Donside Village Square, Aberdeen
£27,772
- £29,233 per year
37.5 hours per week
We have an opportunity for an Assistant Housing Officer to join our Housing team based in Aberdeen. You will be working in a small team, on a variety of administrative tasks to provide support and enable the delivery of a high quality housing management service. You will receive full training, on-going support and opportunities to develop. Whilst this is a very diverse and challenging role, it is equally rewarding. If you are highly motivated, with a keen eye for detail and a passion for providing excellent customer service, this could be the role for you.
The role of Assistant Housing Officer will include:
- Drafting tenancy agreement documentation and completing all paperwork associated with home visits
- Liaising with tenants; responding to enquiries and complaints
- Working with customers to resolve issues and improve services
- Preparing correspondence in relation to void properties
- Communicating with external agencies in regard to tenancies
- Raising purchase orders and ensuring the completion of cash sheets
- Assisting Housing Officers and Manager with day to day tasks
Skills and experiences:
- Recent experience within a customer service environment or administrative position
- Previous experience of working in a Housing environment
- Excellent customer service and communication skills
- Ability to work on own initiative, with fast changing requirements
- Proven experience of working to deadlines and prioritising workloads
- Proficient in the use of Microsoft Office
- Outlook, Word and Excel (or similar)
- Occasional travel may be requirement of the role, therefore a full valid driving licence is desirable
Why work for us?
Sanctuary Scotland Housing Association is one of the country’s largest social landlords. We provide around 8,000 quality affordable homes for rent and sale to those least able to compete in other sectors of the housing market.
We strive to ensure our investments provide sustainable benefits to the communities we serve. As a not-for-profit organisation any surpluses we achieve are reinvested in our homes and neighbourhoods. Our Investors in People accreditation shows Sanctuary Scotland’s commitment to being the best employer we can.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Role salary is £26,449 per annum with an additional policy allowance of £1,322 per annum (rising to £27,841 with an additional policy allowance of £1,392 per annum after 12 months, subject to satisfactory performance)
Closing Date: 14 August 2024
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’
Assistant Housing Officer
Donside Village Square, Aberdeen
£27,772
- £29,233 per year
37.5 hours per week
We have an opportunity for an Assistant Housing Officer to join our Housing team based in Aberdeen. You will be working in a small team, on a variety of administrative tasks to provide support and enable the delivery of a high quality housing management service. You will receive full training, on-going support and opportunities to develop. Whilst this is a very diverse and challenging role, it is equally rewarding. If you are highly motivated, with a keen eye for detail and a passion for providing excellent customer service, this could be the role for you.
The role of Assistant Housing Officer will include:
- Drafting tenancy agreement documentation and completing all paperwork associated with home visits
- Liaising with tenants; responding to enquiries and complaints
- Working with customers to resolve issues and improve services
- Preparing correspondence in relation to void properties
- Communicating with external agencies in regard to tenancies
- Raising purchase orders and ensuring the completion of cash sheets
- Assisting Housing Officers and Manager with day to day tasks
Skills and experiences:
- Recent experience within a customer service environment or administrative position
- Previous experience of working in a Housing environment
- Excellent customer service and communication skills
- Ability to work on own initiative, with fast changing requirements
- Proven experience of working to deadlines and prioritising workloads
- Proficient in the use of Microsoft Office
- Outlook, Word and Excel (or similar)
- Occasional travel may be requirement of the role, therefore a full valid driving licence is desirable
Why work for us?
Sanctuary Scotland Housing Association is one of the country’s largest social landlords. We provide around 8,000 quality affordable homes for rent and sale to those least able to compete in other sectors of the housing market.
We strive to ensure our investments provide sustainable benefits to the communities we serve. As a not-for-profit organisation any surpluses we achieve are reinvested in our homes and neighbourhoods. Our Investors in People accreditation shows Sanctuary Scotland’s commitment to being the best employer we can.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Role salary is £26,449 per annum with an additional policy allowance of £1,322 per annum (rising to £27,841 with an additional policy allowance of £1,392 per annum after 12 months, subject to satisfactory performance)
Closing Date: 14 August 2024
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’
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