Customer Service Advisor - Hebrew Speaking
| Posting date: | 29 July 2024 |
|---|---|
| Salary: | £28,000.00 to £28,000 per year |
| Hours: | Full time |
| Closing date: | 28 August 2024 |
| Location: | City of London, London, E14 4HJ |
| Company: | The Recruitment Co |
| Job type: | Permanent |
| Job reference: | BBBH24674_1722241146 |
Summary
Job Advertisement: Customer Care Advisor - Hebrew Speaking
Location: Canary Wharf, London
Salary: £28,000 per annum
Hours: 40 hours per week
Shifts: Sunday - Thursday, 07:00am - 03:00pm
Overview:
We are a recruitment agency partnering with a Airline booking agency/ Our client is seeking an energetic and detail-oriented Customer Care Advisor who speaks Hebrew to join their dynamic team in Canary Wharf. Representing a prestigious airline brand, this role involves booking and changing flights, handling baggage claims, and addressing other customer inquiries. Experience with Amadeus GDS is a advantage
Key Responsibilities:
- Handle incoming and outbound calls/emails for a range of airline customer queries.
- Assist customers with booking, changing flights, and other travel-related needs.
- Address issues related to missed or canceled flights, lost baggage, and claims.
- Maintain high levels of accuracy while using systems like Amadeus GDS and Salesforce.
- Provide exceptional customer service with a friendly and professional demeanor.
- Manage workload efficiently and develop supportive relationships with colleagues and customers.
- Troubleshoot and resolve customer issues accurately and efficiently.
- Contribute to a positive team environment.
Skills & Experience:
- Proven experience with Amadeus GDS.
- Background in airline or travel industries.
- Experience in a fast-paced customer care environment.
- Strong team player with a proactive, can-do attitude.
- Excellent customer service skills and a professional telephone manner.
- Self-motivated, able to work independently and manage time effectively.
- Proficient in handling various administrative tasks.
Why Work for Us:
- Fun and sociable team environment.
- Pension scheme with Standard Life.
- Aviva Life Insurance.
- Eye test vouchers and discounts.
- Discounted corporate gym membership.
- Involvement with local charities and fundraising events.
- Campaign-specific benefits including discounts, incentives, and prizes.
- Recommend a friend scheme with a £500 reward.
- Apprenticeship qualifications and career development schemes.
- Recognition and reward programs with Love to Shop Voucher rewards.
- Cycle to work scheme and tech scheme.
Operational Details:
- The role supports the Airline Customer Services Team, operating Monday to Friday from 7am to 6pm.
- Working hours are 6:00am - 10:00pm, Monday to Sunday, with occasional evening and weekend shifts as required.
- Full training and ongoing development provided, including Amadeus GDS refresher training.
This is a fantastic opportunity to join a leading global company and develop your career in a supportive and dynamic environment. If you are passionate about customer service and meet the requirements, we would love to hear from you.
Cpprofessional