Customer Service Advisor
| Posting date: | 07 July 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Sales Bonus also available |
| Hours: | Full time |
| Closing date: | 06 August 2025 |
| Location: | Ilford, Essex |
| Remote working: | On-site only |
| Company: | Bacons Motorcycles LTD |
| Job type: | Permanent |
| Job reference: |
Summary
We have a vacancy to join our busy team here at Bacon’s Motorcycles. We are looking for a Customer Service Advisor/Counter Assistant.
Ideally, we’re looking for people with a passion for both motorcycles/scooters and generally anything with two wheels and an engine.
Experience of working for a retailer in the industry, or working in retail in general would also be a big plus, although not essential. Above everything else, we’re looking for people with a friendly positive outlook who enjoy helping customers – we don’t believe in the hard sell!
The main duties of the role are;
• Represent the company and the brand to the expected high standards.
• Receive customer enquires by telephone, in person and via digital means.
• Achieve and maintain a high level of aftersales and use opportunities to upsell products that further enhance the customers motorcycling experience.
• Support other departments to deliver the highest level of customer experience at all times where staff shortages or periods of business needs support in other areas
• Build a strong rapport with customers and the local biking community.
The ideal candidate must have
The ideal candidate will have previous experience in a similar role in either the motorcycle industry or in a retail environment. You must be a self-starter with a flexible can do attitude, have a good attention to detail and be able to work as part of a team
Essential;
· A passion for motorcycles is an absolute must as is the ability to be a self starter and deliver results.
· Able to achieve consistently a high level of customer service
· Ability to work Saturdays
· Personable, highly motivated and process driven
· Computer literate
· A broad knowledge of motorcycles would be beneficial.
· A full motorcycle and driving licence.
Benefits;
• 28 days holiday (including Bank Holidays)
• Manufacture training provided as necessary
• Preferential rates on vehicle purchases, servicing and parts
• On site hot and cold drinks facility
• Salary based on age and experience with a bonus scheme available for the sales team
• Be able to work a 5 day week (8.45 – 6pm) Full time or a 3 day Week part time
To apply, please send your CV with a covering letter to info@baconsmotorcycles.co.uk
Ideally, we’re looking for people with a passion for both motorcycles/scooters and generally anything with two wheels and an engine.
Experience of working for a retailer in the industry, or working in retail in general would also be a big plus, although not essential. Above everything else, we’re looking for people with a friendly positive outlook who enjoy helping customers – we don’t believe in the hard sell!
The main duties of the role are;
• Represent the company and the brand to the expected high standards.
• Receive customer enquires by telephone, in person and via digital means.
• Achieve and maintain a high level of aftersales and use opportunities to upsell products that further enhance the customers motorcycling experience.
• Support other departments to deliver the highest level of customer experience at all times where staff shortages or periods of business needs support in other areas
• Build a strong rapport with customers and the local biking community.
The ideal candidate must have
The ideal candidate will have previous experience in a similar role in either the motorcycle industry or in a retail environment. You must be a self-starter with a flexible can do attitude, have a good attention to detail and be able to work as part of a team
Essential;
· A passion for motorcycles is an absolute must as is the ability to be a self starter and deliver results.
· Able to achieve consistently a high level of customer service
· Ability to work Saturdays
· Personable, highly motivated and process driven
· Computer literate
· A broad knowledge of motorcycles would be beneficial.
· A full motorcycle and driving licence.
Benefits;
• 28 days holiday (including Bank Holidays)
• Manufacture training provided as necessary
• Preferential rates on vehicle purchases, servicing and parts
• On site hot and cold drinks facility
• Salary based on age and experience with a bonus scheme available for the sales team
• Be able to work a 5 day week (8.45 – 6pm) Full time or a 3 day Week part time
To apply, please send your CV with a covering letter to info@baconsmotorcycles.co.uk