Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Anti-Social Behaviour Officer (Collaborative)
| Dyddiad hysbysebu: | 25 Gorffennaf 2024 |
|---|---|
| Cyflog: | £38,050 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 09 Awst 2024 |
| Lleoliad: | Greater Manchester, North West England |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 4 ddiwrnod yr wythnos |
| Cwmni: | Onward Homes |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 2205 |
Crynodeb
What you can expect from us
We offer a competitive salary of £38,050.
32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
Salary Finance - access both short and long terms loans, plus provides access to a savings facility.
Opportunity to further increase annual leave with service or though the holiday purchase scheme.
Immediate entry to our Pension scheme (matched contributions up to 10%).
A great flexible working environment, with a range of family friendly policies.
Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
Paid leave for absence including sickness, maternity, paternity, and adoption leave.
Access of up to £150 annually through the ‘Learning for life’ scheme.
Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
Develop your career with support and access to training and qualifications.
About the role
We are looking for an Anti-Social Behaviour Officer (Collaborative) – to join our Operations team. This role is a home-based role, where there is no daily requirement to attend an office but the appointed candidate will be required to cover across the who area when needed and travel will be minimal. This role will support the team who have dedicated patches with ASB work.
The Anti-Social Behaviour Officer (Collaborative) will be responsible for providing a consistent approach to community safety, blending prevention, diversion and enforcement in order to help communities deal with potential and actual anti-social behaviour (ASB).
The post holder will provide an effective contact for customers reporting ASB so as to create a culture of confidence in our services, investigating and responding to all ASB complaints. In addition, manage a caseload including initial assessment, investigation and legal recourse. Undertaking research and investigative opportunities for action and best practice and seek to maximise effective use of resources for safer neighbourhoods work.
Customer Service
Provide an effective contact for customers reporting ASB so as to create a culture of confidence in our services, investigating and responding to all ASB complaints.
Work collaboratively with colleagues in neighbourhood teams to update them on cases and issues within communities.
Neighbourhood Management
Manage a safer neighbourhoods caseload, including an initial assessment of severity and urgency, investigation, and legal action.
Building strong relationships in our communities to resolve difficult cases and challenges identified in neighbourhood master plans.
Partnership working
Undertake research and investigate opportunities for action and best practice, and to identify funding sources, prepare bids, and to seek to maximise effective use of resources for safer neighbourhood’s work.
Make best use of legal resources, conducting court advocacy, making maximum use of in house resource and liaising with legal services providers where necessary.
Data Management
Manage data effectively and share with partners as needed.
What are we looking for?
Knowledge and awareness of related housing regulations/ law.
Experience of delivering face to face customer service.
Experience of developing partnership working with support agencies, local authorities and community groups.
Good understanding of the social, economic and political context in the neighbourhoods in which we operate.
IT skills – Microsoft office to intermediate level.
An understanding of the County Court rules and procedures, and relevant government legislation, for tackling, anti-social behaviour and harassment/hate crime issues.
Educated to GCSE standard or equivalent qualification/ experience.
Desirable:
An understanding of the wider community safety agenda, partnership working and the sharing of information for the purposes of the detection and prevention of crime.
Relevant professional qualification e.g. CIH,
About Onward
Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across in 52 neighbourhoods across the region.
We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.
In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.
We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.
If candidates have any questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on HumanResourcesTeam@onward.co.uk and a member of the HR Team will be in touch.
Please note that we reserve the right to close the vacancy early prior to the closing date.
We offer a competitive salary of £38,050.
32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
Salary Finance - access both short and long terms loans, plus provides access to a savings facility.
Opportunity to further increase annual leave with service or though the holiday purchase scheme.
Immediate entry to our Pension scheme (matched contributions up to 10%).
A great flexible working environment, with a range of family friendly policies.
Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
Paid leave for absence including sickness, maternity, paternity, and adoption leave.
Access of up to £150 annually through the ‘Learning for life’ scheme.
Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
Develop your career with support and access to training and qualifications.
About the role
We are looking for an Anti-Social Behaviour Officer (Collaborative) – to join our Operations team. This role is a home-based role, where there is no daily requirement to attend an office but the appointed candidate will be required to cover across the who area when needed and travel will be minimal. This role will support the team who have dedicated patches with ASB work.
The Anti-Social Behaviour Officer (Collaborative) will be responsible for providing a consistent approach to community safety, blending prevention, diversion and enforcement in order to help communities deal with potential and actual anti-social behaviour (ASB).
The post holder will provide an effective contact for customers reporting ASB so as to create a culture of confidence in our services, investigating and responding to all ASB complaints. In addition, manage a caseload including initial assessment, investigation and legal recourse. Undertaking research and investigative opportunities for action and best practice and seek to maximise effective use of resources for safer neighbourhoods work.
Customer Service
Provide an effective contact for customers reporting ASB so as to create a culture of confidence in our services, investigating and responding to all ASB complaints.
Work collaboratively with colleagues in neighbourhood teams to update them on cases and issues within communities.
Neighbourhood Management
Manage a safer neighbourhoods caseload, including an initial assessment of severity and urgency, investigation, and legal action.
Building strong relationships in our communities to resolve difficult cases and challenges identified in neighbourhood master plans.
Partnership working
Undertake research and investigate opportunities for action and best practice, and to identify funding sources, prepare bids, and to seek to maximise effective use of resources for safer neighbourhood’s work.
Make best use of legal resources, conducting court advocacy, making maximum use of in house resource and liaising with legal services providers where necessary.
Data Management
Manage data effectively and share with partners as needed.
What are we looking for?
Knowledge and awareness of related housing regulations/ law.
Experience of delivering face to face customer service.
Experience of developing partnership working with support agencies, local authorities and community groups.
Good understanding of the social, economic and political context in the neighbourhoods in which we operate.
IT skills – Microsoft office to intermediate level.
An understanding of the County Court rules and procedures, and relevant government legislation, for tackling, anti-social behaviour and harassment/hate crime issues.
Educated to GCSE standard or equivalent qualification/ experience.
Desirable:
An understanding of the wider community safety agenda, partnership working and the sharing of information for the purposes of the detection and prevention of crime.
Relevant professional qualification e.g. CIH,
About Onward
Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across in 52 neighbourhoods across the region.
We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.
In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.
We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.
If candidates have any questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on HumanResourcesTeam@onward.co.uk and a member of the HR Team will be in touch.
Please note that we reserve the right to close the vacancy early prior to the closing date.