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Gas Planner
| Posting date: | 19 July 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £26592-27992 per annum |
| Hours: | Full time |
| Closing date: | 01 August 2024 |
| Location: | Chester, CH1 4QJ |
| Company: | Sanctuary Group |
| Job type: | Permanent |
| Job reference: | 219552-42690203 |
Summary
One of the UK’s leading providers of housing, care and community services, Sanctuary Group employs around 13,000 people and manages more than 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.
Gas Planner
Chester based with a balance of home and office working
£26,592
- £27,992 per year
40 hours per week
- Monday
- Friday 08:00
- 17:00
We have an opportunity for a Gas Planner to join our Gas Planning team, based in Chester. The Gas Planners are responsible for planning the work for Gas Operatives across areas in England and Scotland including scheduling gas servicing and repair works. The ideal candidate would have previous experience within scheduling work and talking to a range of customers. If you are a highly motivated and organised individual who thrives in a busy environment, this could be the role for you.
The role is office based, however following the successful completion of a 6-month probation period there will be an option for hybrid working.
The role of Gas Planner will include:
- Monitoring Operatives’ diaries to ensure efficiencies are gained and best routes for Operatives are taken
- Raising follow on repairs and allocating work
- Working from generic mailboxes and actioning emails
- Handling calls from Operatives, internal and external customers relating to gas works
- Actioning and booking emergency and urgent repairs in line with Sanctuary policy and procedures
- Communicating with customers in a timely manner concerning general queries
- Scheduling gas servicing and repair works, using our Scheduling system
Skills and experiences:
- Some experience within a similar role
- Experience of using multiple systems and processes to effectively schedule a field workforce
- Working knowledge of relevant regulations, legislation and good practice
- Proven experience of working to deadlines and prioritising workloads in a fast paced environment
- Excellent communication skills, interpersonal and customer care skills
- Ability to extract and interpret data from a number of sources along with analysing and diagnosing problems using multiple systems and implementing effective solutions
About us
Sanctuary Property Services provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values
- working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Role salary
- is £25,775 with an additional policy allowance of £817 per annum (rising to £27,132 with an additional policy allowance of £860 per annum after 12 months, subject to satisfactory performance)
Closing Date: 1 August 2024
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’
Gas Planner
Chester based with a balance of home and office working
£26,592
- £27,992 per year
40 hours per week
- Monday
- Friday 08:00
- 17:00
We have an opportunity for a Gas Planner to join our Gas Planning team, based in Chester. The Gas Planners are responsible for planning the work for Gas Operatives across areas in England and Scotland including scheduling gas servicing and repair works. The ideal candidate would have previous experience within scheduling work and talking to a range of customers. If you are a highly motivated and organised individual who thrives in a busy environment, this could be the role for you.
The role is office based, however following the successful completion of a 6-month probation period there will be an option for hybrid working.
The role of Gas Planner will include:
- Monitoring Operatives’ diaries to ensure efficiencies are gained and best routes for Operatives are taken
- Raising follow on repairs and allocating work
- Working from generic mailboxes and actioning emails
- Handling calls from Operatives, internal and external customers relating to gas works
- Actioning and booking emergency and urgent repairs in line with Sanctuary policy and procedures
- Communicating with customers in a timely manner concerning general queries
- Scheduling gas servicing and repair works, using our Scheduling system
Skills and experiences:
- Some experience within a similar role
- Experience of using multiple systems and processes to effectively schedule a field workforce
- Working knowledge of relevant regulations, legislation and good practice
- Proven experience of working to deadlines and prioritising workloads in a fast paced environment
- Excellent communication skills, interpersonal and customer care skills
- Ability to extract and interpret data from a number of sources along with analysing and diagnosing problems using multiple systems and implementing effective solutions
About us
Sanctuary Property Services provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values
- working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Role salary
- is £25,775 with an additional policy allowance of £817 per annum (rising to £27,132 with an additional policy allowance of £860 per annum after 12 months, subject to satisfactory performance)
Closing Date: 1 August 2024
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.