Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Incident & Triage Manager
| Dyddiad hysbysebu: | 18 Gorffennaf 2024 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 17 Awst 2024 |
| Lleoliad: | Aldgate, Central London |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 4 ddiwrnod yr wythnos |
| Cwmni: | YouView TV Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | reqID208392 |
Crynodeb
The Role
This is a key role in YouView’s expanding Operation, reporting into the CX & In-life Support Manager, within the Service Management team. The role is primarily responsible for Incident Management & In-life triage activities to investigate and manage service issues. The team are currently supporting the launch of the Freely TV service whilst continuing to support the existing platform. It will also involve covering the reporting of key metrics that are used to manage the quality of YouView’s service by senior managers of YouView, our customers and shareholders. The chosen candidate will need to be customer and consumer experience obsessed, have strong communication skills, strong analytical skills and the ability to drive the resolution of major incidents.
If you're passionate about innovation, collaboration, and making a difference, we invite you to explore this opportunity to join our dynamic team.
This is a key role in YouView’s expanding Operation, reporting into the CX & In-life Support Manager, within the Service Management team. The role is primarily responsible for Incident Management & In-life triage activities to investigate and manage service issues. The team are currently supporting the launch of the Freely TV service whilst continuing to support the existing platform. It will also involve covering the reporting of key metrics that are used to manage the quality of YouView’s service by senior managers of YouView, our customers and shareholders. The chosen candidate will need to be customer and consumer experience obsessed, have strong communication skills, strong analytical skills and the ability to drive the resolution of major incidents.
If you're passionate about innovation, collaboration, and making a difference, we invite you to explore this opportunity to join our dynamic team.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.