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Incident & Triage Manager
| Posting date: | 18 July 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 17 August 2024 |
| Location: | Aldgate, Central London |
| Remote working: | Hybrid - work remotely up to 4 days per week |
| Company: | YouView TV Ltd |
| Job type: | Permanent |
| Job reference: | reqID208392 |
Summary
The Role
This is a key role in YouView’s expanding Operation, reporting into the CX & In-life Support Manager, within the Service Management team. The role is primarily responsible for Incident Management & In-life triage activities to investigate and manage service issues. The team are currently supporting the launch of the Freely TV service whilst continuing to support the existing platform. It will also involve covering the reporting of key metrics that are used to manage the quality of YouView’s service by senior managers of YouView, our customers and shareholders. The chosen candidate will need to be customer and consumer experience obsessed, have strong communication skills, strong analytical skills and the ability to drive the resolution of major incidents.
If you're passionate about innovation, collaboration, and making a difference, we invite you to explore this opportunity to join our dynamic team.
This is a key role in YouView’s expanding Operation, reporting into the CX & In-life Support Manager, within the Service Management team. The role is primarily responsible for Incident Management & In-life triage activities to investigate and manage service issues. The team are currently supporting the launch of the Freely TV service whilst continuing to support the existing platform. It will also involve covering the reporting of key metrics that are used to manage the quality of YouView’s service by senior managers of YouView, our customers and shareholders. The chosen candidate will need to be customer and consumer experience obsessed, have strong communication skills, strong analytical skills and the ability to drive the resolution of major incidents.
If you're passionate about innovation, collaboration, and making a difference, we invite you to explore this opportunity to join our dynamic team.
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About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.