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Switchboard Operator
| Posting date: | 16 July 2024 |
|---|---|
| Hours: | Part time |
| Closing date: | 30 July 2024 |
| Location: | Melton, North Ferriby |
| Remote working: | On-site only |
| Company: | Humberside Police |
| Job type: | Temporary |
| Job reference: |
Summary
Role: Switchboard Operator
Department: Force Control Room (FCR)
Scale: RLW
Salary: £23,154 pro rata (Plus Allowances)
Location: Melton 2
Hours: 18.5 hour per week (Part-Time) Office Based – Shift Pattern
Contract: Temporary (12 Months from Appointment)
We are looking for a Switchboard Operator to join the team at the Force Control Room. The main role of switchboard operator is to accept and transfer calls which Humberside Police receive and signpost them to various departments through the force. You will operate a computerised screen-based switchboard, effectively answering all calls and determining the destination for each call.
The role is highly customer-service focused as you will be communicating with members of the public on a regular basis via telephone, often answering queries relating to local policing information and matters, and sign posting the caller to their local police officers. You will offer advice and guidance to members of the public regarding serious accidents e.g., road closures.
There is a requirement to keep up to date with policies launched by local councils and partner agencies to ensure we as a Force are providing the best service to the public.
What the role requires:
• Competent keyboard skills.
• Experience of dealing with people over the telephone.
• Experience of working in a secure/confidential environment.
• Has the ability to work with minimum supervision and on own initiative.
• Has the ability to recognise inappropriate attitudes, language, and behaviour and to take appropriate action to prevent such behaviour.
• Flexibility to cover for colleagues’ absences, often at short notice.
For further information relating to the role and tasks of this position please refer to the attached role requirement.
Perks of working for Humberside Police:
From great perks, agile working and professional development, we want you to have the best possible journey throughout your Humberside Police Career.
Our Police Staff work extremely hard, which is why we are proud to offer a host of reward and recognition schemes. Whether it’s Cycle to Work scheme, Gym and health schemes, we have the perks ready for you to benefit from.
Follow the link to watch our force film! https://youtu.be/bkfuf5fa8x0
Further Perks:
• Generous annual leave allowance
• Training and development opportunities
• Coaching & Mentoring Scheme
• Access to a range of occupational health facilities (Discounted Healthcare, 1st year free and 2nd year subsidised)
• Employee assistance service (accessible 24/7)
• Flexible/Hybrid working where applicable.
• Generous pension scheme
• Blue Light Discount
• Access to the forces onsite gyms
• Free on-site car parking
• Humber bridge tag (If travelling from the Southbank)
Pre – Employment Checks and Eligibility:
• Internal applicants MUST have completed a successful probationary period and tenure (if applicable) before applying for another role within the force.
• Applicants must meet the minimum requirement checkable history criteria of at least 3 years continuous residency in the UK to apply for roles with Humberside Police.
• Successful candidates will undergo a vetting procedure pre-requisite of employment. (Please note, with holding any information asked by the vetting department, may delay the vetting procedure, or result in your vetting been refused and the offer of employment been withdrawn)
• Tattoo’s will be reviewed as a part of the recruitment process to ensure we maintain a level of professional standards and to make sure the images do not cause offence or are unacceptable.
Contact point for applicants:
If you have any questions regarding the recruitment process, please contact us at recruiting@humberside.police.uk
How to apply for the role:
To apply for the role, please click the ‘Apply’ button below.
Please note, you must wait 3 months before submitting another application if you have applied for THIS role within the last 3 months.
For Information & Advice on completing an online application, please follow the link below:
https://nationalcareers.service.gov.uk/triagetool?triage-select=Understanding+the+recruitment+process
Closing Date: Tuesday 30th July 2024 at 23:55
Interview date: TBC
It is not likely that closing dates will be extended, other than in exceptional circumstances and would need to be with the permission of the Recruitment Manager and Line Manager of the role.
The Recruitment Manager can authorise to close any vacancy before the closing date stated on the advert.
Humberside Police welcome applications from underrepresented communities. For further information on positive action within Humberside Police, please visit the positive action page:
Diversity and positive action | Humberside Police